We are looking for an experienced and organised Brokerage Assistant to join the Commissioning Team within Adult Social Care at Hackney Council.
This is an excellent opportunity for someone with experience within health or social care, brokerage, placement finding or care coordination who is confident working with providers, social care professionals and internal teams.
The Role
- Supporting Brokerage Officers to source and arrange suitable care and support packages.
- Liaising with Social Workers/Care Coordinators, Brokerage Officers, Contract Officers, care providers and Finance teams.
- Maintaining the care home vacancy database and ensuring information is accurate and up to date.
- Liaising directly with providers regarding service provision and availability.
- Monitoring provider compliance and escalating issues where appropriate.
- Participating in the team's duty system, responding to and filtering telephone calls, emails and other communications.
- Updating Mosaic and CM2000 as required.
- Maintaining accurate records to support financial information, budget forecasting and community care charging.
- Working closely with teams including Information and Assessment, Care Management, Hospital Discharge and Finance.
About You
- Experience working within a health or social care environment.
- Experience of residential or supported living placement finding.
- Experience managing relationships with stakeholders within health or social care.
- Strong IT skills and experience using systems to record brokerage activity, customer contact and service information.
- Good administrative skills, including experience with databases, email, spreadsheets and case/contact management systems.
- Strong written and verbal communication skills.
- The ability to manage and prioritise your own workload, respond to changing demands and meet deadlines.
- Experience working and negotiating with external agencies and stakeholders.
- Experience establishing and maintaining effective administrative systems.
- An understanding of confidentiality, data protection and information sharing requirements.
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Brokerage Assistant in City of London employer: Connect2Hackney
Hackney Education is an exceptional employer that prioritises the professional development of its staff while fostering a collaborative and innovative work culture. As an Early Years/Child Care Trainer, you will have the opportunity to make a meaningful impact on children's education in Hackney, supported by a dedicated team and access to continuous training and resources. Join us to be part of a community that values diversity, inclusion, and the growth of every individual.
