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For Companies At a Glance
- Tasks: Support adults in accessing high-quality care services and maintain essential databases.
- Company: Join the dynamic Adults Commissioning Team at Hackney Council.
- Benefits: Competitive pay, professional development, and a chance to make a real difference.
- Why this job: Be part of a team that promotes independence and wellbeing for adults in need.
- Qualifications: Experience in health or social care and strong communication skills required.
- Other info: Opportunity for career growth in a diverse and innovative environment.
The predicted salary is between 22 - 33 £ per hour.
The Adults Commissioning Team is looking for a Brokerage Assistant to join our fast‑paced, collaborative service. As a vital member of our Brokerage Team, you'll play a key role in ensuring adults in need of care and support can access high‑quality services that promote independence, wellbeing and choice.
About the Role
Reporting to the Senior Brokerage Manager, you will help maintain the systems, data and processes that underpin the delivery of placements and care packages across Hackney. You will work closely with providers, social workers, health colleagues, finance teams and other internal stakeholders to make sure information is accurate, up‑to‑date and supports effective decision‑making. This is a varied, rewarding role that offers the opportunity to develop your skills in commissioning, contract management, relationship building and care brokerage.
Key Responsibilities
- Maintain accurate databases, including care home vacancies and information on placements, support packages and associated costs.
- Liaise proactively with care providers, Brokerage Officers, Social Workers, Care Coordinators, Contract Officers and Finance teams.
- Support the sourcing, arrangement and amendment of placements in residential, nursing and supported living settings.
- Participate in the team's duty system, handling incoming calls, emails and other communications.
- Ensure systems such as Mosaic and CM2000 are updated in line with policies and procedures.
- Monitor provider compliance and report issues to Contract Officers.
- Support the development of policies and procedures within the Brokerage function.
- Maintain high-quality, accurate records for financial forecasting and community care charging.
- Uphold Hackney Council's values, including commitments to diversity, equality, personalisation and excellent customer service.
About You
We're looking for someone who is:
- Background in health or social care, including experience with residential or supported living placements.
- Comfortable managing relationships with stakeholders in a care or commissioning environment.
- Confident using IT systems to record activity, track performance and communicate effectively.
- Able to communicate clearly and assertively in writing and verbally.
- A collaborative team member who can also work independently.
- Skilled at managing your own workload, prioritising under pressure and meeting deadlines.
- Able to exercise sound judgement and make decisions based on available information.
- Good understanding of relevant legislation, data protection, commissioning practices and health/social care policy frameworks.
Why Join Us?
Working at Hackney means being part of a diverse, innovative borough committed to improving outcomes for residents. In this role, you'll help deliver truly person‑centred services that support independence and wellbeing for adults with care needs. You'll also have access to ongoing professional development and opportunities to build a career within commissioning and adult social care.
How to Apply
If you are motivated, organised and passionate about helping people access the right care at the right time, we would love to hear from you. Apply now to help us shape a better Hackney.
Brokerage Assistant - Adults Commissioning Team employer: Connect2Hackney
Contact Detail:
Connect2Hackney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brokerage Assistant - Adults Commissioning Team
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work in commissioning or brokerage. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with IT systems and stakeholder management. Make it clear how you can contribute to their team.
✨Tip Number 3
Stay organised! Keep track of your applications and follow up on them. A quick email to check in shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to demonstrate your organisational skills!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your interest in being part of our collaborative service at Hackney.
We think you need these skills to ace Brokerage Assistant - Adults Commissioning Team
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in health or social care. We want to see how your background aligns with the role of Brokerage Assistant and how you can contribute to our team.
Showcase Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your ability to communicate clearly and assertively. Use examples in your application that showcase your written and verbal communication prowess.
Highlight Your IT Proficiency: We rely on systems like Mosaic and CM2000, so make sure to mention any relevant IT skills you have. If you've worked with similar databases or software, let us know how you used them to track performance or manage data.
Express Your Passion for Care: We're looking for someone who is genuinely motivated to help adults access high-quality care. Share your passion for supporting independence and wellbeing in your application, and let us know why this role excites you!
How to prepare for a job interview at Connect2Hackney
✨Know Your Stuff
Make sure you brush up on your knowledge of health and social care, especially around residential and supported living placements. Familiarise yourself with relevant legislation and policies, as this will show that you're serious about the role and understand the environment you'll be working in.
✨Showcase Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly and assertively. Prepare examples of how you've effectively communicated in past roles, whether it's through emails, calls, or face-to-face interactions. This will demonstrate your ability to manage relationships in a collaborative setting.
✨Demonstrate Your Organisational Skills
The Brokerage Assistant role requires juggling multiple tasks and deadlines. Bring examples of how you've successfully managed your workload in previous positions. You might even want to mention specific tools or systems you've used to keep everything on track, which will highlight your IT confidence.
✨Be Ready to Problem-Solve
Prepare for questions that assess your judgement and decision-making skills. Think of scenarios where you've had to make tough choices based on available information. This will show that you can handle the pressures of the role and contribute positively to the team.