At a Glance
- Tasks: Support young people and families while managing finance and customer care.
- Company: Join a friendly team dedicated to making a difference in the community.
- Benefits: Inclusive environment, professional development, and meaningful impact on lives.
- Other info: Flexible working with opportunities for growth and training.
- Why this job: Be the first point of contact and help shape positive experiences for families.
- Qualifications: Experience in business support and excellent customer service skills required.
The predicted salary is between 13 - 16 € per hour.
Do you want to join a friendly and supportive team committed to delivering outstanding services for young people and families? We are seeking a proactive and experienced Business Support Officer to join our team. This is an excellent opportunity to work across Youth and Family Hubs, supporting children, young people, and families while collaborating with internal departments and partner agencies. Our work aligns with national directives such as Youth Matters: Your National Youth Strategy and Best Start in Life Strategy.
Key Responsibilities
- Act as the first point of contact for Youth and Family Hubs, delivering excellent customer care.
- Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection.
- Manage lettings and room bookings.
- Ensure completion of service level agreements.
- Conduct building tours and communicate health & safety requirements.
- Report building repairs promptly.
- Accurately record data using various ICT systems.
- Carry out staff well-being checks.
- Take meeting notes as required.
- Maintain stock control and inventory.
- Monitor shared inboxes.
- Provide cover across all hubs and youth centres.
- Act as a named first aider and key holder.
- Ensure compliance with council policies including safeguarding, data protection, and health & safety.
About You
- NVQ Administration Level 3 (or equivalent).
- Proven experience in delivering effective business support services.
- Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public.
- Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner.
- Strong organisational and communication skills.
- Independent, and able to manage competing priorities in a fast-paced environment.
- Confidence in managing financial procedures, ICT systems, and packages.
- Knowledge and understanding of GDPR and Freedom of Information.
- The ability to work flexibly and collaboratively across teams.
- To undertake other duties appropriate to the grade and participate in training and development as required.
What We Offer
- A supportive and inclusive working environment.
- Opportunities for professional development and training.
- The chance to make a meaningful impact in the lives of children, young people and families in Dudley.
Part time Business Support, Family Hubs & Youth employer: Connect2Dudley
Join Connect2Dudley, where we pride ourselves on fostering a friendly and supportive work culture dedicated to making a positive impact on the lives of children, young people, and families in Dudley. As a part-time Business Support Officer, you will benefit from professional development opportunities, a collaborative environment, and the chance to contribute to meaningful community services while enjoying a flexible work schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Part time Business Support, Family Hubs & Youth
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and practising common questions. We recommend doing mock interviews with friends or family to build your confidence and get feedback on your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of your past work or projects that demonstrate your abilities. This is your chance to shine and prove you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Part time Business Support, Family Hubs & Youth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in business support and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your strengths!
Show Your Passion:Let us know why you’re excited about working with young people and families. A genuine interest in making a difference can really set you apart from other candidates. Share any personal experiences or motivations that drive you!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see what you bring to the table!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connect2Dudley
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer care and financial procedures. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact, be ready to discuss your previous customer service experiences. Prepare examples that highlight your ability to handle sensitive situations with empathy and professionalism. This will demonstrate your suitability for a front-facing role.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities, so come prepared with examples of how you've managed competing priorities in a fast-paced environment. You might want to share specific tools or methods you use to stay organised, as this will show you can handle the demands of the role.
✨Be Ready to Discuss Compliance Knowledge
Understanding GDPR and health & safety compliance is crucial for this position. Brush up on these topics and be prepared to discuss how you’ve ensured compliance in past roles. This will show that you take these responsibilities seriously and are ready to uphold the standards expected by the organisation.
