At a Glance
- Tasks: Support families and professionals as a Front Door Advisor, handling referrals and providing advice.
- Company: Join a dedicated team focused on child welfare in Dudley.
- Benefits: Competitive pay at £23.35 per hour with full-time hours.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in children's lives while developing your communication skills.
- Qualifications: No social work qualification needed; just a passion for helping others.
The predicted salary is between 48600 - 48600 € per year.
An opportunity has arisen for a child-focused practitioner to come and join our established team of Front Door Advisors. Front Door Advisors play an integral role in Dudley Children’s Front Door and do not need to be social work qualified. The Front Door is the first point of contact for most families and professionals - whether over the phone or through our online portal.
A typical day in the life of a Front Door Advisor could be a variation of any of the following:
- Review the referrals that have been submitted through the Portal and progress as required - depending on the content and concerns.
- Review and progress the contacts allocated to you and prioritise them in order of concerns and oversight given by the Advanced Practitioner / Team Manager. These are progressed through telephone conversations with families, young people, and professionals.
- The outcomes can include signposting to services in the community, or a referral to Targeted Early Help or the Family Hub, or it may be that advice is required.
- Complete Information Requests from a variety of sources.
- Liaise with MASH Partners to obtain information or to advise Partners of Community resources.
- Offer advice to Young People, Professionals, and the Public over the phone. These can be sensitive conversations therefore phone confidence and being able to work with an inter...
Front Door Advisor employer: Connect2Dudley
As a Front Door Advisor at Dudley Children’s Front Door, you will be part of a dedicated team that prioritises the well-being of children and families in the community. Our supportive work culture fosters professional growth through ongoing training and development opportunities, ensuring you can make a meaningful impact in your role. Located in Dudley, we offer a competitive salary and a collaborative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Front Door Advisor
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what Front Door Advisors do and the challenges they face. This way, when you get that interview, you can show off your knowledge and passion for helping families.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might encounter as a Front Door Advisor. This will help you feel more confident during interviews and show that you're ready to handle sensitive conversations with ease.
✨Tip Number 3
Network like a pro! Connect with current or former Front Door Advisors on LinkedIn or local community groups. They can provide insider tips and maybe even refer you to the job directly. Plus, it shows your commitment to the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly. So, don’t hesitate – get your application in!
We think you need these skills to ace Front Door Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience and skills that match the Front Door Advisor role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since you'll be handling sensitive conversations, it's crucial to demonstrate your communication prowess in your written application. Use clear and concise language to show us you can connect with families and professionals effectively.
Highlight Relevant Experience:Even if you're not social work qualified, share any relevant experience you have in child-focused roles or customer service. We love seeing how your background can contribute to our mission at Dudley Children’s Front Door.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Connect2Dudley
✨Know Your Role
Make sure you understand the responsibilities of a Front Door Advisor. Familiarise yourself with the job description and think about how your skills align with the tasks, like reviewing referrals and liaising with partners. This will help you answer questions confidently.
✨Practice Sensitive Conversations
Since you'll be handling sensitive calls, practice how to approach difficult topics. Role-play with a friend or family member to get comfortable discussing challenging issues. This will show your interviewers that you're prepared for the real-life scenarios you'll face.
✨Showcase Your Communication Skills
As a Front Door Advisor, clear communication is key. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from past experiences where you've successfully communicated with families or professionals to highlight your abilities.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
