At a Glance
- Tasks: Join a team to support the MyDudley enquiry service and improve response times.
- Company: Be part of Connect2Dudley, a joint venture focused on community improvement.
- Benefits: Gain valuable experience, receive full training, and work in a supportive environment.
- Other info: Opportunity for personal growth and collaboration across various council services.
- Why this job: Make a real difference in your community while developing your administrative skills.
- Qualifications: Organised, detail-oriented, and confident with Microsoft Office.
About the Role
We're looking for several organised and proactive Interim Administrative Assistants to join a dedicated recovery team supporting our MyDudley enquiry service. This is an exciting opportunity to be part of a high-profile improvement programme focused on reducing enquiry backlogs, improving response times and ensuring residents and councillors receive timely, high-quality updates on issues. Working as part of a supportive team, you'll help coordinate enquiries from receipt through to closure, working closely with operational services across the Council. Full training on the Enquiries system and existing processes will be provided. Previous experience within local government or administrative support would be advantageous but is not essential.
Key Responsibilities
- Processing and allocating new enquiries within agreed processes.
- Updating case management systems accurately and maintaining high-quality records.
- Monitoring enquiry progress and ensuring cases are progressed in line with agreed service standards.
- Liaising with service teams across the Council to obtain updates and information.
- Preparing responses and correspondence for review by service managers.
- Chasing outstanding actions and supporting the timely resolution of enquiries.
- Supporting case clearance sessions with operational managers.
- Maintaining accurate tracking spreadsheets and programme records.
- Identifying incomplete or missing information and escalating where appropriate.
- Providing general administrative support to the recovery programme.
- Ensuring information is handled confidentially and in accordance with GDPR requirements.
We're Looking For Someone Who
- Is highly organised with excellent attention to detail.
- Can manage a busy workload and prioritise effectively.
- Is confident using Microsoft Office, particularly Outlook, Excel and Word.
- Has experience of data entry or case management systems.
- Has excellent written and verbal communication skills.
- Is comfortable working with large volumes of information.
- Can work collaboratively across different Council services.
- Takes pride in providing excellent customer service.
- Is adaptable and able to work at pace within a changing environment.
Knowledge and Experience
- Administrative experience in a busy office environment.
- Experience maintaining electronic records.
- Experience using Microsoft Office.
- Good written communication skills.
- Excellent organisational skills.
- Ability to work accurately with large amounts of data.
Personal Attributes
- Positive and enthusiastic.
- Reliable and dependable.
- Solution focused.
- Comfortable working to deadlines.
- Professional when dealing with colleagues and elected members.
- Able to work independently while contributing to a wider team.
StudySmarter Expert Advice🤫
We think this is how you could land MyDudley Enquiries Support Officer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Connect2Dudley.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Connect2Dudley. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace MyDudley Enquiries Support Officer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Connect2Dudley.
How to prepare for a job interview at Connect2Dudley
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Connect2Dudley's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Connect2Dudley offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
