At a Glance
- Tasks: Support families and professionals as a Front Door Advisor, handling referrals and providing advice.
- Company: Join Connect2Dudley, a collaborative team focused on child welfare.
- Benefits: Earn £23.35 per hour with flexible working options and supportive training.
- Other info: Enjoy a mix of office and remote work with excellent support from experienced practitioners.
- Why this job: Make a real difference in children's lives while developing your skills in a dynamic environment.
- Qualifications: No social work qualification needed; just a passion for helping others.
The predicted salary is between 46000 - 48000 £ per year.
An opportunity has arisen for a child-focused practitioner to come and join our established team of Front Door Advisors. Front Door Advisors play an integral role in Dudley Children's Front Door and do not need to be social work qualified. The Front Door is the first point of contact for most families and professionals - whether over the phone or through our online portal.
A typical day in the life of a Front Door Advisor could be a variation of any of the following:
- Review the referrals that have been submitted through the Portal and progress as required - depending on the content and concerns.
- Review and progress the contacts allocated to you and prioritise them in order of concerns and oversight given by the Advanced Practitioner / Team Manager. These are progressed through telephone conversations with families, young people, and professionals. The outcomes can include signposting to services in the community, or a referral to Targeted Early Help or the Family Hub, or it may be that advice is required.
- Complete Information Requests from a variety of sources.
- Liaise with MASH Partners to obtain information or to advise Partners of Community resources.
- Offer advice to Young People, Professionals, and the Public over the phone. These can be sensitive conversations therefore phone confidence and being able to work with an interpreter is essential.
- Work in a time-sensitive environment therefore the ability to review, and progress referrals in a timely manner is essential to the role. This is a skill that you can develop in post with support and direction from the Advanced Practitioners. The Advanced Practitioners sit alongside the Front Door Advisors and offer daily support as well as group supervisions and learning sessions.
The role is office-based with a minimum of 3 days a week in the MASH Room at Cable Plaza, and up to 2 days a week working from home.
Hybrid Front Door Advisor (Family Services) in Dudley employer: Connect2Dudley
Join Connect2Dudley, where we prioritise child-focused practices and foster a supportive work environment for our Front Door Advisors. With a commitment to employee growth through daily support from Advanced Practitioners and opportunities for professional development, our team thrives in a collaborative culture that values every contribution. Located in the heart of Dudley, enjoy the flexibility of hybrid working while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Front Door Advisor (Family Services) in Dudley
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Front Door Advisor does and think about how your skills match up. This will help you chat confidently during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your thoughts clearly, especially when discussing sensitive topics.
✨Tip Number 3
Network like a pro! Connect with current Front Door Advisors on LinkedIn or at local events. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Hybrid Front Door Advisor (Family Services) in Dudley
Some tips for your application 🫡
Show Your Passion for Family Services:When writing your application, let your enthusiasm for working with families shine through. We want to see that you genuinely care about making a difference in children's lives and are ready to tackle the challenges that come with it.
Tailor Your Application:Make sure to customise your application to highlight relevant experiences and skills that match the Front Door Advisor role. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your strengths!
Be Clear and Concise:In a time-sensitive environment like ours, clarity is key. Keep your application straightforward and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Connect2Dudley
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Door Advisor. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like reviewing referrals and liaising with MASH Partners.
✨Practice Sensitive Conversations
Since you'll be handling sensitive conversations, practice how to approach these discussions. Role-play with a friend or family member to build your confidence in communicating effectively, especially over the phone.
✨Show Your Time Management Skills
The role requires working in a time-sensitive environment, so be prepared to discuss how you manage your time and prioritise tasks. Think of examples from your past experiences where you successfully handled multiple responsibilities under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it’s the right fit for you. Consider asking about the support provided by Advanced Practitioners or how success is measured in the team.
