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- Tasks: Assist customers with waste queries via phone and email, providing solutions and support.
- Company: Join Dudley Council's Waste Department, a supportive and community-focused organisation.
- Benefits: Ongoing contract, potential Saturday overtime, and a chance to make a difference.
- Other info: Opportunity for growth in a dynamic environment with a commitment to equal opportunities.
- Why this job: Help improve customer experiences while developing your communication and problem-solving skills.
- Qualifications: Strong communication skills, customer focus, and comfort with digital tools required.
The predicted salary is between 20000 - 25000 £ per year.
Dudley Council are looking for an experienced Customer Service Assistant to work within the Waste Department and handle complaints via phone as well as e-mail.
Main Duties:
- Handle inbound customer contacts via calls
- Provide accurate information, resolve service queries, and guide customers through digital tools and processes
- Manage customer complaints with empathy, ownership, and professionalism
- Maintain and update customer account records in line with procedures and actions taken
- Identify service improvement opportunities and provide feedback to enhance the customer experience
- Advocate and educate customers on digital tools and services
- Adhere to regulatory waste requirements
What we are looking for:
- Excellent communication and active listening skills
- Strong customer focus with passion for helping and problem-solving
- Comfortable using digital systems and tools with ability to grasp new technology
- Resilient and adaptable with a positive attitude
- Experienced in waste service roll outs with technical understanding
This is an ongoing contract for a period of 8 weeks. Please apply with your CV if you wish to be considered. There might be occasional Saturday Overtime paid at enhanced rate.
Customer Service Assistant- Waste Department in Dudley employer: Connect2Dudley
Contact Detail:
Connect2Dudley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant- Waste Department in Dudley
✨Tip Number 1
Make sure you know the ins and outs of the Waste Department. Familiarise yourself with common customer queries and complaints so you can show off your knowledge during interviews. We want to see that you’re ready to tackle those calls with confidence!
✨Tip Number 2
Practice your active listening skills! During your interviews, demonstrate how you can empathise with customers and resolve their issues. We love seeing candidates who can connect with people and make them feel heard.
✨Tip Number 3
Show us your tech-savviness! Be prepared to discuss your experience with digital tools and how you’ve used them to improve customer service in the past. We’re looking for someone who can easily adapt to new systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are eager to help improve the customer experience in the Waste Department.
We think you need these skills to ace Customer Service Assistant- Waste Department in Dudley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in handling complaints. We want to see how you've used your communication skills to resolve issues and guide customers through processes.
Showcase Your Digital Skills: Since the role involves using digital tools, let us know about your comfort level with technology. Mention any specific systems you've used and how you’ve helped customers navigate them.
Emphasise Empathy and Problem-Solving: In your application, share examples of how you've managed customer complaints with empathy and professionalism. We love seeing candidates who can turn a negative experience into a positive one!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in the Waste Department.
How to prepare for a job interview at Connect2Dudley
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Assistant in the Waste Department. Familiarise yourself with common waste management issues and the digital tools used in the industry. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Empathy
Since you'll be handling complaints, it's crucial to demonstrate your ability to empathise with customers. Prepare examples from your past experiences where you've successfully resolved customer issues with care and professionalism. This will highlight your strong customer focus.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. Respond thoughtfully to their questions, and don’t hesitate to ask for clarification if needed. It shows you value communication.
✨Be Tech-Savvy
Since the role involves using digital systems, be ready to discuss your experience with technology. Mention any specific tools or software you've used in previous roles. If you can, demonstrate your willingness to learn new systems quickly, as this is key for success in the position.