Connect2Dudley is recruiting a Complaints Officer to support Dudley Council Children's Services on a 6-month hybrid arrangement in Dudley. You will coordinate Stage 1 and Stage 2 complaints and draft timely, clear responses to complex cases.
You will monitor due dates, aged cases, and escalation points, working with frontline managers to ensure explanations are accurate, respectful, and family-focused. The role aims to maintain service quality during period of improvement.
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Complaints & Resolution Lead - Children's Services in Dudley employer: Connect2Dudley
At Connect2Dudley, we pride ourselves on fostering a supportive and inclusive work environment that prioritises professional development and employee well-being. As part of the Housing Maintenance Team, you will enjoy a collaborative culture where your contributions are valued, and you will have access to ongoing training opportunities to enhance your skills. Located in Dudley, our commitment to community service and responsive planning ensures that you will be making a meaningful impact while enjoying a fulfilling career.
