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- Tasks: Lead customer support for waste management via calls, emails, and social media.
- Company: Dudley Council, committed to high-quality service and community support.
- Benefits: Competitive pay, opportunity to make a difference, and gain valuable experience.
- Other info: Temporary role with potential for growth and learning in waste management.
- Why this job: Help your community while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 24000 - 28000 £ per year.
Dudley Council is currently hiring an experienced complaints officer on a temporary basis for a period of 8 weeks.
Job Role
Act as the lead for customers contacting Dudley Council Waste via telephone, email and social media delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding the Council values and behaviours.
Duties
- Handle inbound customer contacts via calls
- Provide accurate information, resolve service queries, and guide customers through digital tools and processes
- Manage customer complaints with empathy, ownership, and professionalism
- Maintain and update customer account records in line with procedures and actions taken
- Identify service improvement opportunities and provide feedback to enhance the customer experience
- Advocate and educate customers on digital tools and services
- Adhere to regulatory waste requirements
Requirements
- Excellent communication and active listening skills
- Strong customer focus with passion for helping and problem solving
- Comfortable using digital systems and tools with ability to grasp new technology
- Resilient and adaptable with a positive attitude
- Experienced in waste service roll outs with technical understanding or willing to learn.
Rate of pay is due to be discussed in an interview depending on experience. It positively encourages applications from all suitably qualified and eligible candidates.
Complaints Officer- Waste Management employer: Connect2Dudley
Contact Detail:
Connect2Dudley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer- Waste Management
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dudley Council and their waste management services. This will help you understand their values and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to demonstrate your active listening and problem-solving abilities. Try role-playing with a friend to get comfortable with common scenarios.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss your experience with digital tools and how you can help customers navigate them. If you’ve used any specific systems before, mention those to highlight your adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Officer- Waste Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and waste management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role is all about handling customer queries, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you’ve resolved a customer complaint in the past.
Highlight Your Digital Savvy: We’re looking for someone comfortable with digital tools, so make sure to mention any relevant tech skills or experiences. If you’ve used specific systems or platforms in previous roles, let us know – it’ll show you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be done in no time!
How to prepare for a job interview at Connect2Dudley
✨Know Your Waste Management Stuff
Make sure you brush up on the basics of waste management and the specific services Dudley Council offers. Familiarise yourself with common customer queries and complaints in this sector, so you can demonstrate your knowledge and show that you're ready to tackle any issue that comes your way.
✨Show Off Your Communication Skills
Since you'll be handling customer contacts via various channels, practice articulating your thoughts clearly and concisely. Role-play potential scenarios with a friend or family member to enhance your active listening skills and ensure you can respond empathetically to customer concerns.
✨Embrace Digital Tools
Get comfortable with digital systems and tools that are commonly used in waste management. If you know what platforms Dudley Council uses, try to familiarise yourself with them beforehand. This will not only help you feel more confident but also show that you're proactive and tech-savvy.
✨Be Ready to Problem Solve
Prepare for situational questions where you might need to demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer complaints or improved a service. This will highlight your resilience and adaptability, which are key traits for this role.