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- Tasks: Lead customer support for waste management via calls, emails, and social media.
- Company: Dudley Council, committed to high-quality public service.
- Benefits: Gain valuable experience in customer service and problem-solving.
- Other info: Temporary role for 8 weeks with potential for future opportunities.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Dudley Council is currently hiring an experienced complaints officer on a temporary basis for a period of 8 weeks.
Job Role
Act as the lead for customers contacting Dudley Council Waste via telephone, email and social media delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding the Council values and behaviours.
Duties
- Handle inbound customer contacts via calls
- Provide accurate information, resolve service queries, and guide customers through digital tools and processes
- Manage customer complaints with empathy, ownership, and professionalism
- Maintain and update customer records
Complaints Officer- Waste Management in Birmingham employer: Connect2Dudley
Contact Detail:
Connect2Dudley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer- Waste Management in Birmingham
✨Tip Number 1
Make sure you know the ins and outs of Dudley Council's waste management services. Familiarise yourself with their digital tools and processes so you can confidently guide customers through any queries they might have.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone, via email, or on social media, being able to convey information clearly and empathetically is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've successfully resolved complaints or handled difficult situations. We want to see how you take ownership and maintain professionalism under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaints Officer- Waste Management in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in handling customer queries and complaints. We want to see how you've resolved issues in the past, so share specific examples that demonstrate your empathy and professionalism.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the role. Mention Dudley Council and how your values align with theirs to show you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you the right fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status. Plus, it shows us you’re tech-savvy, which is a bonus for this role!
How to prepare for a job interview at Connect2Dudley
✨Know Your Stuff
Make sure you understand the role of a Complaints Officer in Waste Management. Familiarise yourself with Dudley Council's values and behaviours, as well as common waste management issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Empathy
Since you'll be dealing with customer complaints, it's crucial to demonstrate empathy during the interview. Think of examples from your past experiences where you've handled difficult situations with care and professionalism. This will showcase your ability to manage complaints effectively.
✨Showcase Your Communication Skills
As a Complaints Officer, clear communication is key. Prepare to discuss how you would handle inbound contacts via calls, emails, and social media. You might even want to role-play some scenarios with a friend to practice your responses and ensure you come across as approachable and helpful.
✨Be Ready for Digital Tools
Dudley Council may use specific digital tools for managing customer queries. Brush up on any relevant software or platforms you might encounter. If you have experience with similar tools, be sure to mention it during the interview to highlight your tech-savviness.