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- Tasks: Manage transport logistics for young people and adults, ensuring smooth operations.
- Company: Join Connect2Dorset, a trusted agency with a focus on community service.
- Benefits: Earn £13.90 per hour with flexible hybrid working options.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: BTEC National Certificate or NVQ Level 3; strong communication and IT skills required.
- Other info: Enjoy a supportive team environment with opportunities for growth.
The predicted salary is between 11 - 16 £ per hour.
Location: Dorchester
Contract Type: Temporary (ongoing role with no fixed end date)
Salary: £13.90 per hour
Overview
About Us
Connect2Dorset is a managed service agency owned by Dorset Council, offering temporary, contract, and interim opportunities within the Council. We operate based on our core values of ethics, trustworthiness, and care, with our profits reinvested into our Local Authority shareholders.
A development support officer is a front-line service role in a busy operational team. Candidates will work collaboratively with colleagues within Dorset Travel and external teams to commission transport for a vast number of young people and adults within Dorset.
Responsibilities
- Answering calls and emails from parents, contractors, schools, passenger assistants, etc.
- Liaising with internal and external stakeholders.
- Using Microsoft Teams and internal software applications.
- Data entry.
- Accessing new applications.
- Route evaluations using mapping software to determine transport suitability.
- Dealing with complaints initially and escalating to a senior member of the team.
- Maintaining accurate records.
- Organising route cover for Passenger Assistants.
- Working collaboratively and using your own initiative.
Working arrangements
The role of Transport Development Support Officer is a hybrid role with a balance of office and remote working; however, there are certain expectations for any successful candidate.
A minimum of four weeks buddy up with multiple members of the team. This can be extended beyond the four weeks depending on how well the candidate is taking to the role. During this time, the role is exclusively office-based.
Once the candidate is trained to the point that they can work independently, the role then becomes hybrid with an expectation of two days remote working and three days office-based.
During our peak 'busy' periods, there is a service need for the team to forgo remote working and become exclusively office-based. This typically happens over the summer in preparation for September.
Please also be advised that the team have a holiday embargo for service need during the last two weeks of August through to the end of September as this is a critical time in the service. This will mean that no extended periods of leave will be approved and any time off during this period is at manager's discretion.
A successful candidate will be on a rota and will be required to work shifts between the hours of 7am and 5:20pm. The rota has three shifts: 7am - 3:30pm, 8am - 4:20pm, and 8:40 - 5:20pm (Monday to Thursday). On Fridays, each shift finishes on the hour at 3, 4, and 5pm.
Required Skills and Qualifications
- BTEC National Certificate, NVQ Level 3, or equivalents.
- Experience and knowledge within the role's responsibilities, including standards, procedures, and health & safety.
- Office experience, data analysis, IT proficiency, and Health & Safety application.
- Strong communication, deadline management, and problem-solving skills.
- Team player with numeric proficiency and adaptability, maintaining composure in varied situations and fulfilling travel requirements.
Job Types: Full-time, Temporary
Work Location: Hybrid remote in Dorchester DT1 1XJ
Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Transport Administrator employer: Connect2Dorset
Contact Detail:
Connect2Dorset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the transport sector or those who work at Connect2Dorset. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of transport administration. Familiarise yourself with the tools mentioned in the job description, like Microsoft Teams and mapping software.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've dealt with complaints or worked collaboratively to find solutions. We love a candidate who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Transport Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Transport Administrator role. Highlight relevant experience, especially in data entry and communication, as these are key for us at Connect2Dorset.
Craft a Catchy Cover Letter: Your cover letter should reflect your enthusiasm for the role and our values. Share specific examples of how you've worked collaboratively or solved problems in previous roles.
Show Off Your IT Skills: Since the role involves using Microsoft Teams and other software, mention any relevant IT skills you have. We want to see that you're comfortable with technology and can adapt quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Connect2Dorset
✨Know Your Stuff
Make sure you understand the role of a Transport Administrator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around liaising with stakeholders and using mapping software. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role involves answering calls and emails from various parties, practice your communication skills before the interview. Think about how you would handle different scenarios, like dealing with complaints or coordinating with colleagues. Clear and effective communication is key!
✨Get Tech-Savvy
Brush up on your IT skills, particularly with Microsoft applications and any relevant internal software. If you have experience with data entry or route evaluations, be ready to discuss it. Showing that you're comfortable with technology will give you an edge.
✨Be Ready for Shift Talk
Understand the shift patterns and working arrangements mentioned in the job description. Be prepared to discuss your availability and flexibility regarding the rota. Showing that you can adapt to the team's needs will demonstrate your commitment to the role.
