At a Glance
- Tasks: Coordinate transport for young people and adults, ensuring smooth operations.
- Company: Join Connect2Dorset, a trusted agency with a focus on community care.
- Benefits: Earn £14.36 per hour with flexible hybrid working options.
- Other info: Enjoy a dynamic team environment with opportunities for growth and learning.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: BTEC National Certificate or NVQ Level 3 preferred; strong communication and organisational skills.
Location: Dorchester
Contract Type: Temporary (ongoing role with no fixed end date)
Salary: £14.36 per hour
About Us
Connect2Dorset is a managed service agency owned by Dorset Council, offering temporary, contract, and interim opportunities within the Council. We operate based on our core values of ethics, trustworthiness, and care, with our profits reinvested into our Local Authority shareholders.
About the Role
We are looking for a Transport Administrator to join the busy operational team within Dorset Travel. This is a front-line service role where you will work collaboratively with colleagues across Dorset Travel, as well as external partners, to help coordinate and commission transport for a large number of young people and adults across Dorset. The role is varied and fast-paced, requiring excellent communication, organisation and attention to detail. You will be responsible for responding to enquiries, maintaining accurate records, supporting transport arrangements and working with a range of internal and external stakeholders.
Key Responsibilities
- Responding to telephone calls and emails from parents, contractors, schools, Passenger Assistants and other stakeholders.
- Liaising effectively with internal teams and external organisations.
- Using Microsoft Teams, Microsoft Office and internal software systems.
- Completing accurate data entry and maintaining records.
- Processing and accessing new applications.
- Carrying out route evaluations using mapping software to assess transport suitability.
- Handling initial complaints and escalating more complex matters to a senior member of the team where appropriate.
- Organising route cover for Passenger Assistants.
- Supporting the wider team with day-to-day transport administration.
- Working collaboratively with colleagues while also using your own initiative to resolve issues and manage your workload.
Working Pattern & Hybrid Working
This is a hybrid role, offering a balance of office-based and remote working once the successful candidate has completed their training. Please note the following expectations:
- You will undertake a minimum of four weeks' training and buddying with multiple members of the team. This may be extended depending on your progress and confidence in the role. During the initial training period, the role will be fully office-based. Once you are sufficiently trained and able to work independently, the role will move to a hybrid arrangement of approximately three days office-based and two days working remotely per week. During particularly busy periods, there may be a service requirement for the team to work fully office-based, with this typically occurring over the summer in preparation for September.
Working Hours
Successful candidates will be required to work on a rota, covering shifts between 7:00am and 5:20pm.
- Monday to Thursday: 7:00am - 3:30pm, 8:00am - 4:20pm, 8:40am - 5:20pm
- Friday: 7:00am - 3:00pm, 8:00am - 4:00pm, 8:40am - 5:00pm
Skills & Experience
The successful candidate will ideally have:
- A BTEC National Certificate, NVQ Level 3 or equivalent qualification.
- Previous office or administrative experience.
- Experience working with data and using IT systems effectively.
- The ability to follow relevant procedures, standards and health and safety requirements.
- Excellent written and verbal communication skills.
- Strong organisational skills and the ability to manage competing deadlines.
- Good problem-solving skills and the ability to use initiative.
- Strong attention to detail and numerical ability.
- The ability to remain calm and professional when dealing with varied situations and enquiries.
- A collaborative approach and the ability to work effectively as part of a busy team.
- Flexibility and adaptability in response to changing service requirements.
Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Transport Administrator in Dorchester employer: Connect2Dorset
Connect2Dorset is an exceptional employer that prioritises ethical practices and community impact, making it a rewarding place to work. With a strong focus on employee growth and development, team members are encouraged to thrive in a supportive environment while contributing to meaningful projects within the local authority. The opportunity to lead significant transformation initiatives in the picturesque setting of Dorchester adds unique value to this role, fostering both professional and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Administrator in Dorchester
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at Connect2Dorset! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Transport Administrator in Dorchester
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at Connect2Dorset
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
