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- Tasks: Manage transport logistics for young people and adults, ensuring smooth operations.
- Company: Join Connect2Dorset, a trusted agency with a focus on community care.
- Benefits: Earn £13.90 per hour with flexible hybrid working options.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: BTEC National Certificate or NVQ Level 3, plus strong communication skills.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 11 - 16 £ per hour.
Location: Dorchester
Contract Type: Temporary (ongoing role with no fixed end date)
Salary: £13.90 per hour
About Us
Connect2Dorset is a managed service agency owned by Dorset Council, offering temporary, contract, and interim opportunities within the Council. We operate based on our core values of ethics, trustworthiness, and care, with our profits reinvested into our Local Authority shareholders.
A development support officer is a front-line service role in a busy operational team. Candidates will work collaboratively with colleagues within Dorset Travel and external teams to commission transport for a vast number of young people and adults within Dorset.
Day to Day Responsibilities:
- Answering calls and emails from parents, contractors, schools, passenger assistants, etc.
- Liaising with internal and external stakeholders.
- Using Microsoft Teams and internal software applications.
- Data entry.
- Accessing new applications.
- Route evaluations.
- Using mapping software to determine transport suitability.
- Dealing with complaints initially and escalating to a senior member of the team.
- Maintaining accurate records.
- Organising route cover for Passenger Assistants.
- Working collaboratively and using your own initiative.
The role of Transport Development Support Officer is a hybrid role with a balance of office and remote working; however, there are certain expectations for any successful candidate.
Working Pattern & Schedule:
A minimum of four weeks buddy up with multiple members of the team. This can be extended beyond the four weeks depending on how well the candidate is taking to the role. During this time, the role is exclusively office based. Once trained to work independently, the role becomes hybrid with two days remote working and three days office based. During peak periods, there is a service need to forgo remote working and become exclusively office based, typically over the summer in preparation for September. There is a holiday embargo for the last two weeks of August through to the end of September; no extended periods of leave will be approved during this time and any time off is at the manager's discretion.
A successful candidate will be on a rota and will be required to work shifts between 7:00am and 5:20pm. The rota has three shifts: 7:00am–3:30pm, 8:00am–4:20pm, and 8:40am–5:20pm (Monday to Thursday). On Fridays, shifts finish on the hour at 3:00pm, 4:00pm, and 5:00pm.
Required Skills and Qualifications:
- BTEC National Certificate, NVQ Level 3, or equivalents.
- Experience and knowledge within the role's responsibilities, including standards, procedures, and health & safety.
- Office experience, data analysis, IT proficiency, and Health & Safety application.
- Strong communication, deadline management, and problem-solving skills.
- Team player with numeric proficiency and adaptability, maintaining composure in varied situations and fulfilling travel requirements.
Job Types: Full-time, Temporary
Work Location: Hybrid remote in Dorchester DT1 1XJ
Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Transport Administrator in Dorchester employer: Connect2Dorset
Contact Detail:
Connect2Dorset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator in Dorchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Connect2Dorset. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Transport Administrator, especially your communication and problem-solving abilities.
✨Tip Number 3
Show off your tech skills! Since the role involves using Microsoft Teams and mapping software, be ready to discuss your experience with these tools. Maybe even mention a time when you used tech to solve a problem or improve a process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Transport Administrator position.
We think you need these skills to ace Transport Administrator in Dorchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Transport Administrator role. Highlight relevant experience and skills that match the job description, like your office experience and communication skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a bit of personality!
Show Off Your IT Skills: Since the role involves using Microsoft Teams and other software, make sure to mention your IT proficiency in your application. If you've got experience with data entry or mapping software, let us know – it could give you an edge!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Connect2Dorset
✨Know Your Stuff
Familiarise yourself with the role of a Transport Administrator. Understand the day-to-day responsibilities, like liaising with stakeholders and using mapping software. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the role involves answering calls and emails from various parties, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially when dealing with complaints or collaborating with teams.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or improved processes. The interviewers will be keen to see how you handle challenges, so having a few solid examples ready can really set you apart.
✨Be Ready for Hybrid Work Questions
As this role is hybrid, be prepared to discuss your experience with remote working and how you manage your time effectively. Highlight your adaptability and any tools you use to stay organised, as this will show you're ready for the flexible nature of the job.
