Connect is seeking an Operations Manager to lead a team of senior leads and technical engineers delivering 24/7 customer support. You will drive SLA delivery, performance reviews, and resource planning, while ensuring training and accreditation requirements are met. You will run KPI driven reporting, support on-call rotations, and liaise with vendor and portfolio teams to improve processes. The role emphasizes collaboration, escalation handling, and delivering reliable service across managed
Senior Technical Support Operations Manager employer: Connect
Join a forward-thinking company that values innovation and collaboration, where as a Senior Machine Learning Engineer, you will have the opportunity to work on cutting-edge Conversational AI and Data Analytics platforms. Our dynamic work culture fosters continuous learning and growth, providing you with access to the latest technologies and professional development opportunities. Located in a vibrant tech hub, we offer a supportive environment that encourages creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
