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- Tasks: Lead and manage project delivery for professional services, ensuring high quality and customer satisfaction.
- Company: Dynamic tech company focused on innovation and transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement and career development.
- Why this job: Make a real impact by leading transformative projects and enhancing customer experiences.
- Qualifications: 5+ years in management, strong project delivery and financial acumen required.
The predicted salary is between 80000 - 100000 £ per year.
The Director of Professional Services is responsible for leading the delivery of all project-based and professional services engagements within the organisation. The role ensures that customer implementations, technology deployments, and transformation initiatives are delivered efficiently, profitably, and to a high standard of quality. This position also oversees the Project Management Office (PMO), ensuring consistent project governance, delivery frameworks, resource management, and reporting across all internal and customer-facing projects. The role works closely with sales, service delivery, engineering, finance, and customer success teams to ensure projects transition effectively into managed services and long-term operational support. The Director of Professional Services is accountable for project delivery performance, professional services utilisation, customer satisfaction, and the continual improvement of delivery methodologies and operational efficiency. The position is also responsible for the financial performance of all Professional Services, capturing and reporting on Revenue Recognition and Forecasting against agreed Targets.
Key Interfaces
- PS Team Leaders
- MS Team Leaders
- Head(s) of PMO
- Services Director
- Customer Success
- Wider operational team (Finance, Commercial, Sales)
- Strategy and Portfolio Team
- Customer Stakeholders
- 3rd Party Partners & Vendors
Main Duties and Key Responsibilities
Professional Services Leadership
- Lead and manage the Professional Services team responsible for delivering implementation, migration, and transformation projects.
- Ensure projects are delivered on time, within scope, and within budget.
- Maintain high levels of customer satisfaction and service quality throughout the project lifecycle.
- Establish and manage professional services delivery standards, frameworks, and best practices.
- Work closely with Sales and Pre-Sales teams to provide Project Assurance, supporting solution design, project scoping, and effort estimation.
- Ensure successful transition of projects into managed service operations.
- Provide an Escalation point for all Professional Services within the organisation.
- Produce Monthly Board Report data to highlight performance of Projects, Finance, and Resources.
PMO Governance and Project Delivery
- Establish and manage a central Project Management Office (PMO) for the organisation.
- Define and maintain project governance frameworks, methodologies, templates, and reporting standards.
- Ensure effective planning, execution, risk management, and escalation across all projects.
- Provide oversight and support to project managers to ensure successful project delivery.
- Manage project portfolio prioritisation and resource allocation across competing initiatives.
- Ensure alignment of projects with organisational strategy and customer objectives.
Forecasting, Resource Planning, and Capacity Management
- Develop and maintain financial, delivery, and resource forecasts for professional services and project delivery activities.
- Work closely with Sales, Finance, and Service Delivery leadership to forecast project demand, revenue, and required delivery capacity.
- Monitor the project and professional services pipeline and translate anticipated project work into forward-looking resource and capacity plans.
- Ensure appropriate skills availability and delivery capacity to support upcoming customer implementations, projects, and strategic initiatives.
- Track and manage team utilisation and project workloads to ensure efficient resource allocation while maintaining delivery quality.
- Identify potential capacity constraints or resource gaps and proactively recommend hiring, training, or contractor engagement where necessary.
- Support financial planning by providing delivery forecasts, professional services revenue projections, and cost modelling.
- Maintain visibility of forecasted demand versus available engineering and project management capacity to ensure balanced workloads and sustainable delivery performance.
- Provide regular reporting on forecasted versus actual project effort, revenue, utilisation, and delivery capacity.
Financial and Commercial Management
- Manage the financial performance of professional services engagements.
- Ensure accurate project scoping, budgeting, and forecasting.
- Monitor project profitability and cost control.
- Work with finance teams to track professional services revenue and delivery costs.
- Contribute to pricing strategies for professional services offerings.
Customer Engagement and Stakeholder Management
- Act as an escalation point for key customer projects and strategic engagements.
- Build strong relationships with customers during project delivery phases.
- Provide executive-level reporting on project progress, risks, and outcomes.
- Work collaboratively with internal stakeholders including Sales, Service Delivery, Engineering, and Operations.
Process Improvement and Delivery Excellence
- Continuously improve project delivery methodologies and operational processes.
- Implement tools and systems that support effective project tracking, reporting, and collaboration.
- Develop and track key delivery metrics such as project success rates, delivery timelines, and customer satisfaction.
- Drive post-project reviews and lessons learned processes.
Team Leadership and Development
- Lead, mentor, and develop Head of Project Management and PS Team Leads.
- Define KPIs for immediate leads and cascade through line management.
- Foster a culture of accountability, collaboration, and delivery excellence.
- Support career development and professional growth within the team.
- Ensure alignment of team objectives with organisational strategy.
Key Performance Indicators (KPIs)
- Forecast accuracy for project delivery and resource demand
- Professional services utilisation
- On-time and on-budget project delivery
- Project profitability and margin
- Customer satisfaction and project feedback
- Successful transition of projects into managed services
- PMO governance and reporting effectiveness
- Team engagement and development
Skills and Experience Required
- Minimum of 5+ years of management experience
- Significant experience in IT services, managed services, or technology consulting environments
- Proven experience managing project delivery teams and project managers
- Strong understanding of project management frameworks and PMO governance
- Experience delivering complex technology or digital transformation projects
- Experience with capacity planning, delivery forecasting, and resource management
- Strong financial and commercial acumen related to project delivery
- Excellent leadership, communication, and stakeholder management skills
Preferred
- Project management certification (PMP, PRINCE2, Agile, or equivalent)
- Experience managing project portfolios in managed services environments
- Familiarity with IT Service Management frameworks such as ITIL
- Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering and operations workflows.
Director of Professional Services in London employer: Connect
Contact Detail:
Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Professional Services in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and challenges, especially in professional services. This will help you tailor your answers and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. Focus on articulating your experience in project management and how you’ve led teams to success in previous roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Director of Professional Services in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in project management and professional services. We want to see how your skills align with the role of Director of Professional Services, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Director, leadership is key! Use your application to demonstrate your experience in leading teams and managing projects. Share specific examples of how you've driven success and improved processes in previous roles – we love a good success story!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Connect
✨Know Your Projects Inside Out
As a Director of Professional Services, you'll need to demonstrate your understanding of project delivery. Be prepared to discuss specific projects you've led, focusing on how you ensured they were delivered on time and within budget. Highlight your role in maintaining customer satisfaction and the frameworks you established for successful project governance.
✨Showcase Your Leadership Skills
This role requires strong leadership and team management abilities. Prepare examples of how you've mentored teams or improved team performance in previous roles. Discuss how you foster a culture of accountability and collaboration, and be ready to explain how you align team objectives with organisational strategy.
✨Demonstrate Financial Acumen
Financial performance is key in this position. Be ready to talk about your experience with project scoping, budgeting, and forecasting. Share examples of how you've monitored project profitability and contributed to pricing strategies, as well as how you’ve managed financial reporting in past roles.
✨Prepare for Stakeholder Engagement Scenarios
You'll be acting as an escalation point for key customer projects, so think about how you've built strong relationships with customers in the past. Prepare to discuss your approach to stakeholder management, including how you report on project progress and manage risks. This will show your ability to engage effectively with both internal and external stakeholders.