Hard Services Account Manager in South West London

We are looking for an experienced head of hard services to join a rapidly growing Facilities Management company based within the M25 area. You will be responsible for managing circa 10 locations across the UK. This is a pure operational and strategic role and requires someone with a MEP background who has strong organisational skills and team leading capabilities.

Your experience should cover governance and reporting around the lifecycle of MEP assets, relationship building in a client-facing role, and operational excellence. We are looking to recruit a Senior Hard Services Key Account Manager to oversee service delivery in the UK & Ireland.

The role is to perform all hard facility services, such as reactive or planned maintenance works, building fabric works, and small works projects to ensure end-to-end compliance is in place, delivered with a high level of proactive client engagement and satisfaction. The maintenance program shall comprise of:

• Planned Preventative Maintenance
• Reactive Maintenance, especially in order but not limited to:

Providing a safe working environment for building users and visitors, maximizing the life cycle of the building, plant, all equipment installed, assets, etc., enabling building users to effectively conduct their core business functions, ensuring effective and efficient use of all the assets, project quotations and programs are delivered to client expectations, maximizing and leading the onsite team performance to ensure client satisfaction, ensuring effective and efficient energy consumption of building, technical installations, etc., complying with all internal policies and governmental laws, regulations, guidelines, etc., ensuring that all consumables and all necessary critical high-risk equipment is always available on site, minimizing any failure in downtime, breakdowns of equipment, accidents or any other incidents are kept to a minimum level, and maintaining all P&L budgets in line with contractual commitments.

Main responsibilities include:

• Manage the development and implementation of local and corporate policies and procedures within Hard Services so that a compliant service is delivered in line with strategy, legislation, and corporate policy through the Hard Services Coordinators and Site Service Maintenance Technicians.
• Collaborate with the Client Site Managers, Hard service coordinators, and employees to ensure that the operational standards are met, delivering PPMs against plan.
• Adhere to contract Service Level Agreement and Key Performance Indicators.
• Develop relationships with the Client Site Managers and coordinators through sound management, improving their knowledge and understanding of operational needs, best practice, training, and techniques.
• Manage the Hard Services Administration utilizing the knowledge and building on the skills of the Hard Services Administrator.
• Manage subcontractors and works being undertaken, collaborating with them and the Client Site Managers and Coordinators.
• Assist in the process of gaining suitable best practice accreditation.
• Build and maintain strong relationships with the Finance, Procurement & Project Management, Operational teams.
• Prepare all KPI and Quarterly Business Review reporting, present professionally in Client meetings with highly organised preparation.
• Be highly responsive and have excellent communication skills.
• Have a strong knowledge of modern CAFM / IWFM technology, innovation, and emerging new products.
• Oversee and maintain Operational budgets in line with contractual requirements.

Experience required:

• A recognised technical accreditation in Hard FM or relevant Mechanical & Electrical Qualification.
• Health & Safety Qualification (NEBOSH).
• Competent in the use of Excel and Microsoft Project.
• Experience of audit and compliance work within the relevant building services.
• Must be a team player but with the ability to work on own initiative.
• Operational knowledge of hard FM services.
• Excellent communication and negotiation skills.
• Professional business representation, delivering excellent client services.

Other Requirements:

• Clean Driving Licence.
• Availability to Travel 20%.