At a Glance
- Tasks: Manage hard services across 10 locations, ensuring operational excellence and client satisfaction.
- Company: Join a rapidly growing Facilities Management company focused on delivering top-notch services.
- Benefits: Enjoy remote work options within the M25 and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and client engagement in a strategic role.
- Qualifications: Must have a technical accreditation in Hard FM and strong organisational skills.
- Other info: Requires a clean driving licence and willingness to travel 20%.
The predicted salary is between 48000 - 84000 £ per year.
We are looking for an experienced head of hard services to join a rapidly growing Facilities Management company based within the M25 area. You will be responsible for managing circa 10 locations across the UK. This is a pure operational and strategic role and requires someone with a MEP background who has strong organisational skills and team leading capabilities.
Your experience should cover governance and reporting around the lifecycle of MEP assets, relationship building in a client-facing role, and operational excellence. We are looking to recruit a Senior Hard Services Key Account Manager to oversee service delivery in the UK & Ireland.
The role is to perform all hard facility services, such as reactive or planned maintenance works, building fabric works, and small works projects to ensure end-to-end compliance is in place, delivered with a high level of proactive client engagement and satisfaction. The maintenance program shall comprise of:
- Planned Preventative Maintenance
- Reactive Maintenance, especially in order but not limited to:
Providing a safe working environment for building users and visitors, maximizing the life cycle of the building, plant, all equipment installed, assets, etc., enabling building users to effectively conduct their core business functions, ensuring effective and efficient use of all the assets, project quotations and programs are delivered to client expectations, maximizing and leading the onsite team performance to ensure client satisfaction, ensuring effective and efficient energy consumption of building, technical installations, etc., complying with all internal policies and governmental laws, regulations, guidelines, etc., ensuring that all consumables and all necessary critical high-risk equipment is always available on site, minimizing any failure in downtime, breakdowns of equipment, accidents or any other incidents are kept to a minimum level, and maintaining all P&L budgets in line with contractual commitments.
Main responsibilities include:
- Manage the development and implementation of local and corporate policies and procedures within Hard Services so that a compliant service is delivered in line with strategy, legislation, and corporate policy through the Hard Services Coordinators and Site Service Maintenance Technicians.
- Collaborate with the Client Site Managers, Hard service coordinators, and employees to ensure that the operational standards are met, delivering PPMs against plan.
- Adhere to contract Service Level Agreement and Key Performance Indicators.
- Develop relationships with the Client Site Managers and coordinators through sound management, improving their knowledge and understanding of operational needs, best practice, training, and techniques.
- Manage the Hard Services Administration utilizing the knowledge and building on the skills of the Hard Services Administrator.
- Manage subcontractors and works being undertaken, collaborating with them and the Client Site Managers and Coordinators.
- Assist in the process of gaining suitable best practice accreditation.
- Build and maintain strong relationships with the Finance, Procurement & Project Management, Operational teams.
- Prepare all KPI and Quarterly Business Review reporting, present professionally in Client meetings with highly organised preparation.
- Be highly responsive and have excellent communication skills.
- Have a strong knowledge of modern CAFM / IWFM technology, innovation, and emerging new products.
- Oversee and maintain Operational budgets in line with contractual requirements.
Experience required:
- A recognised technical accreditation in Hard FM or relevant Mechanical & Electrical Qualification.
- Health & Safety Qualification (NEBOSH).
- Competent in the use of Excel and Microsoft Project.
- Experience of audit and compliance work within the relevant building services.
- Must be a team player but with the ability to work on own initiative.
- Operational knowledge of hard FM services.
- Excellent communication and negotiation skills.
- Professional business representation, delivering excellent client services.
Other Requirements:
- Clean Driving Licence.
- Availability to Travel 20%.
Hard Services Account Manager in South West London employer: Connect With Ltd
Contact Detail:
Connect With Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Account Manager in South West London
✨Tip Number 1
Network with professionals in the Facilities Management sector, especially those who have experience in hard services. Attend industry events or webinars to connect with potential colleagues and clients, as personal recommendations can significantly boost your chances.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in hard facilities management, particularly around MEP systems. Being knowledgeable about modern CAFM/IWFM technology will not only impress during interviews but also demonstrate your commitment to operational excellence.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and improved service delivery in previous roles. Highlighting your strategic thinking and problem-solving skills will show that you can handle the responsibilities of this position.
✨Tip Number 4
Research the company’s current projects and challenges within the UK & Ireland market. Tailoring your conversation to address how your skills and experience can help them achieve their goals will make you a standout candidate.
We think you need these skills to ace Hard Services Account Manager in South West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hard services management, particularly focusing on MEP backgrounds and operational excellence. Use specific examples that demonstrate your organisational skills and team leadership capabilities.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Emphasise your ability to manage multiple locations, your experience with compliance and governance, and your client relationship-building skills.
Showcase Relevant Qualifications: Clearly list your technical accreditations, such as NEBOSH or any relevant Mechanical & Electrical qualifications. Highlight your proficiency in tools like Excel and Microsoft Project, as these are crucial for the role.
Prepare for Potential Questions: Anticipate questions related to your experience with hard facility services, project management, and client engagement. Be ready to discuss how you've maximised asset lifecycle and ensured compliance in previous roles.
How to prepare for a job interview at Connect With Ltd
✨Showcase Your MEP Expertise
Make sure to highlight your background in Mechanical, Electrical, and Plumbing (MEP) services during the interview. Discuss specific projects where you've successfully managed MEP assets, focusing on your operational excellence and strategic planning skills.
✨Demonstrate Strong Organisational Skills
Prepare examples that illustrate your organisational abilities, especially in managing multiple locations. Be ready to discuss how you prioritise tasks and ensure compliance with policies and procedures across various sites.
✨Build Rapport with Interviewers
Since relationship building is key in this role, practice engaging with your interviewers. Use their names, maintain eye contact, and show genuine interest in their experiences within the company to create a positive connection.
✨Prepare for KPI Discussions
Familiarise yourself with Key Performance Indicators relevant to hard services management. Be prepared to discuss how you've met or exceeded KPIs in previous roles, and think about how you would approach reporting and presenting these metrics in client meetings.