At a Glance
- Tasks: Manage hard services across 10 locations, ensuring operational excellence and client satisfaction.
- Company: Join a rapidly growing Facilities Management company focused on delivering top-notch services.
- Benefits: Enjoy remote work options, competitive salary, and opportunities for professional development.
- Other info: This role requires travel and offers a chance to lead a dedicated onsite team.
- Why this job: Be part of a dynamic team that values innovation and client engagement in a strategic role.
- Qualifications: Must have a technical accreditation in Hard FM and strong organisational skills.
The predicted salary is between 43200 - 72000 € per year.
We are looking for an experienced head of hard services to join a rapidly growing Facilities Management company based within the M25 area. You will be responsible for managing circa 10 locations across the UK. This is a pure operational and strategic role and requires someone with a MEP background who has strong organisation...
Hard Services Account Manager in Worcester employer: Connect With Ltd
Join a dynamic Facilities Management company that prioritises employee growth and development, offering a supportive work culture where your expertise in hard services will be valued. With a focus on operational excellence and client satisfaction, you'll have the opportunity to lead a dedicated team while enjoying the flexibility of a remote role within the M25 area. Benefit from competitive remuneration, comprehensive training, and a commitment to innovation in a rapidly expanding sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hard Services Account Manager in Worcester
✨Tip Number 1
Network with professionals in the Facilities Management sector, especially those who have experience in hard services. Attend industry events or webinars to connect with potential colleagues and clients, as personal recommendations can significantly boost your chances.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in hard facilities management, particularly around MEP systems and CAFM/IWFM technology. Being knowledgeable about innovations can set you apart during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed operational excellence and client relationships in previous roles. Highlighting your achievements in these areas will demonstrate your capability to excel in this position.
✨Tip Number 4
Research the company’s values and recent projects to tailor your conversations during interviews. Showing that you understand their mission and how you can contribute will make a strong impression on the hiring team.
We think you need these skills to ace Hard Services Account Manager in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in hard services management, particularly focusing on MEP backgrounds and operational excellence. Use specific examples that demonstrate your organisational skills and team leadership capabilities.
Craft a Compelling Cover Letter:In your cover letter, emphasise your ability to manage multiple locations and your experience with compliance and governance in facilities management. Mention your strong communication skills and how you can build relationships with clients and teams.
Showcase Relevant Qualifications:Clearly list any relevant qualifications such as NEBOSH or other technical accreditations in Hard FM. Highlight your proficiency in tools like Excel and Microsoft Project, as these are crucial for the role.
Prepare for Interview Questions:Anticipate questions related to your experience with planned and reactive maintenance, client engagement, and managing subcontractors. Be ready to discuss how you've ensured compliance with service level agreements and key performance indicators in previous roles.
How to prepare for a job interview at Connect With Ltd
✨Showcase Your MEP Expertise
Make sure to highlight your background in Mechanical, Electrical, and Plumbing (MEP) services during the interview. Discuss specific projects where you've successfully managed MEP assets, as this will demonstrate your technical knowledge and operational capabilities.
✨Emphasise Relationship Building
Since the role involves client-facing responsibilities, be prepared to share examples of how you've built and maintained strong relationships with clients. Discuss your approach to communication and how you ensure client satisfaction through proactive engagement.
✨Demonstrate Organisational Skills
Given the operational and strategic nature of the role, it's crucial to showcase your organisational skills. Prepare to discuss how you manage multiple locations and ensure compliance with policies and procedures, as well as how you handle P&L budgets effectively.
✨Prepare for KPI Discussions
Familiarise yourself with Key Performance Indicators (KPIs) relevant to hard services. Be ready to discuss how you've previously met or exceeded KPIs in your past roles, and how you plan to maintain high standards in this position.
