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- Tasks: Manage hard services across 10 locations, ensuring operational excellence and client satisfaction.
- Company: Join a rapidly growing Facilities Management company focused on delivering top-notch services.
- Benefits: Enjoy remote work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and client engagement in a strategic role.
- Qualifications: Must have MEP background, relevant qualifications, and strong organisational skills.
- Other info: This role requires travel and offers a chance to lead a dedicated onsite team.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced head of hard services to join a rapidly growing Facilities Management company based within the M25 area. You will be responsible for managing circa 10 locations across the UK. This is a pure operational and strategic role and requires someone with a MEP background who has strong organisational skills and team leading capabilities.
Your experience should cover governance and reporting around the lifecycle of MEP assets, relationship building in a client-facing role, and operational excellence. We are looking to recruit a Senior Hard Services Key Account Manager to oversee service delivery in the UK & Ireland.
The role is to perform all hard facility services, such as reactive or planned maintenance works, building fabric works, and small works projects to ensure end-to-end compliance is in place, delivered with a high level of proactive client engagement and satisfaction. The maintenance program shall comprise of:
- Planned Preventative Maintenance
- Reactive Maintenance, especially in order but not limited to:
Providing a safe working environment for building users and visitors, maximising the life cycle of the building, plant, all equipment installed, assets, etc., enabling building users to effectively conduct their core business functions, ensuring effective and efficient use of all the assets, project quotations and programs are delivered to client expectations, maximising and leading the onsite team performance to ensure client satisfaction, ensuring effective and efficient energy consumption of building, technical installations, etc., complying with all internal policies and governmental laws, regulations, guidelines etc., ensuring that all consumables and all necessary critical high-risk equipment is always available on site, minimising any failure in downtime, breakdowns of equipment, accidents or any other incidents are kept to a minimum level, and maintaining all P&L budgets in line with contractual commitments.
Main responsibilities include:
- Manage the development and implementation of local and corporate policies and procedures within Hard Services so that a compliant service is delivered in line with strategy, legislation and corporate policy through the Hard Services Coordinators and Site Service Maintenance Technicians.
- Collaborate with the Client Site Managers, Hard service coordinators and employees to ensure that the operational standards are met, delivering PPMs against plan.
- Adhere to contract Service Level Agreement and Key Performance Indicators.
- Develop relationships with the Client Site Managers and coordinators through sound management, improving their knowledge and understanding of operational needs, best practice, training, and techniques.
- Management of the Hard Services Administration utilizing the knowledge and building on the skills of the Hard Services Administrator.
- Management of Subcontractors and works being undertaken collaborating with them and the Client Site Managers and Coordinators.
- Assist in the process of gaining suitable best practice accreditation.
- Build and maintain strong relationships with the Finance, Procurement & Project Management, Operational teams.
- Prepare all KPI and Quarterly Business Review reporting, present professionally in Client meetings with highly organised preparation.
- Be highly responsive and have excellent communication skills.
- Have a strong knowledge of modern CAFM / IWFM technology, innovation, and emerging new products.
- Oversee and maintain Operational budgets in line with contractual requirements.
Experience required:
- A recognised technical accreditation in Hard FM or relevant Mechanical & Electrical Qualification.
- Health & Safety Qualification (NEBOSH).
- Competent in the use of Excel and Microsoft Project.
- Experience of audit and compliance work within the relevant building services.
- Must be a team player but with the ability to work on own initiative.
- Operational knowledge of hard FM services.
- Excellent communication and negotiation skills.
- Professional business representation, delivering excellent client services.
Other Requirements:
- Clean Driving Licence.
- Availability to Travel 20%.
Contact Detail:
Connect With Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in Hard Services, especially MEP systems. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the Facilities Management sector, particularly those who have experience in hard services. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about job openings.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed operational excellence in previous roles. Highlight your experience with PPM and reactive maintenance, as well as your ability to lead teams effectively to ensure client satisfaction.
✨Tip Number 4
Research the company’s values and recent projects to tailor your approach. Understanding their operational goals and challenges will allow you to present yourself as a solution-oriented candidate who can contribute to their success.
We think you need these skills to ace Hard Services Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hard services management, particularly focusing on MEP backgrounds and operational excellence. Use specific examples that demonstrate your organisational skills and team leadership capabilities.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of the role's requirements, such as managing multiple locations and ensuring compliance with service level agreements. Showcase your relationship-building skills and how they have contributed to client satisfaction in previous roles.
Highlight Relevant Qualifications: Clearly list any relevant qualifications, such as technical accreditations in Hard FM or Mechanical & Electrical qualifications, as well as your Health & Safety qualification (NEBOSH). This will help demonstrate your suitability for the role.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated with clients and teams in the past. Mention any experience you have in presenting reports or leading meetings.
How to prepare for a job interview at Connect With Ltd
✨Showcase Your MEP Expertise
Make sure to highlight your background in Mechanical, Electrical, and Plumbing (MEP) services during the interview. Discuss specific projects where you've successfully managed MEP assets, as this will demonstrate your technical knowledge and operational capabilities.
✨Emphasise Relationship Building
Since the role involves client-facing responsibilities, be prepared to share examples of how you've built and maintained strong relationships with clients. Discuss your approach to communication and how you ensure client satisfaction through proactive engagement.
✨Demonstrate Organisational Skills
This position requires strong organisational skills, so come prepared with examples of how you've effectively managed multiple locations or projects simultaneously. Highlight any tools or methodologies you use to stay organised and ensure compliance with service level agreements.
✨Prepare for KPI Discussions
Familiarise yourself with key performance indicators relevant to hard services management. Be ready to discuss how you've tracked and reported on KPIs in previous roles, and how you plan to maintain high standards in this new position.
