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- Tasks: Lead hard services across 10 UK locations, ensuring operational excellence and client satisfaction.
- Company: Join a rapidly growing Facilities Management company focused on delivering top-notch services.
- Benefits: Enjoy remote work options and the chance to develop your skills in a dynamic environment.
- Why this job: Be part of a team that values innovation, client engagement, and operational success.
- Qualifications: Must have MEP background, strong organisational skills, and relevant technical qualifications.
- Other info: Clean driving licence and travel availability required.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced head of hard services to join a rapidly growing Facilities Management company based within the M25 area. You will be responsible for managing circa 10 locations across the UK. This is a pure operational and strategic role and requires someone with a MEP background who has strong organisational skills and team leading capabilities. Your experience should cover governance and reporting around the lifecycle of MEP assets, relationship building in a client-facing role and operational excellence.
We are looking to recruit a Senior Hard Services Key Account Manager to oversee service delivery in the UK & Ireland. The role is to perform all hard facility services, such as reactive or planned maintenance works, building fabric works, and small works projects to ensure end-to-end compliance is in place, delivered with a high level of proactive client engagement and satisfaction.
The maintenance program shall comprise of:
- Planned Preventative Maintenance
- Reactive Maintenance, especially in order but not limited to:
- Providing a safe working environment for building users and visitors
- Maximising the life cycle of the building, plant, all equipment installed, assets, etc.
- Enabling building users to effectively conduct their core business functions
- Ensuring effective and efficient use of all the assets
- Project quotations and programs are delivered to client expectations
- Maximising and leading the onsite team performance to ensure client satisfaction
- Ensuring effective and efficient energy consumption of building, technical installations, etc.
- Complying with all internal policies and governmental laws, regulations, guidelines, etc.
- Ensuring that all consumables and all necessary critical high-risk equipment is always available on site
- Minimising any failure in downtime, breakdowns of equipment, accidents or any other incidents
- All P&L budgets are maintained in line with contractual commitments
Main responsibilities:
- Manage the development and implementation of local and corporate policies and procedures within Hard Services so that a compliant service is delivered in line with strategy, legislation and corporate policy through the Hard Services Coordinators and Site Service Maintenance Technicians
- Collaborate with the Client Site Managers, Hard service coordinators and employees to ensure that the operational standards are met, delivering PPMs against plan
- Adhere to contract Service Level Agreement and Key Performance Indicators
- Develop relationships with the Client Site Managers and coordinators through sound management, improving their knowledge and understanding of operational needs, best practice, training, and techniques
- Management of the Hard Services Administration utilizing the knowledge and building on the skills of the Hard Services Administrator
- Management of Subcontractors and works being undertaken collaborating with them and the Client Site Managers and Coordinators
- Assist in the process of gaining suitable best practice accreditation
- Build and maintain strong relationships with the Finance, Procurement & Project Management, Operational teams
- Prepare all KPI and Quarterly Business Review reporting, present professionally in Client meetings with highly organised preparation
- Be highly responsive and have excellent communication skills
- Have a strong knowledge of modern CAFM / IWFM technology, innovation, and emerging new products
- Oversee and maintain Operational budgets in line with contractual requirements
Experience required:
- A recognised technical accreditation in Hard FM or relevant Mechanical & Electrical Qualification
- Health & Safety Qualification (NEBOSH)
- Competent in the use of Excel and Microsoft Project
- Experience of audit and compliance work within the relevant building services
- Must be a team player but with the ability to work on own initiative
- Operational knowledge of hard FM services
- Excellent communication and negotiation skills
- Professional business representation, delivering excellent client services
Other Requirements:
- Clean Driving Licence
- Availability to Travel
Hard Services Account Manager employer: Connect With Limited
Contact Detail:
Connect With Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Account Manager
✨Tip Number 1
Network with professionals in the Facilities Management sector, especially those with experience in hard services. Attend industry events or webinars to connect with potential colleagues and clients, which can help you gain insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in hard facilities management, particularly around MEP systems. This knowledge will not only enhance your understanding but also demonstrate your commitment to staying current in the field during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed operational excellence and client relationships in previous roles. Highlighting your achievements in these areas will show that you have the skills needed for this position.
✨Tip Number 4
Research the company’s values and recent projects to tailor your approach. Understanding their mission and how they operate will allow you to align your experiences with their goals, making you a more attractive candidate.
We think you need these skills to ace Hard Services Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hard services management, particularly focusing on MEP backgrounds and operational excellence. Use specific examples that demonstrate your organisational skills and team leadership capabilities.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of the role's responsibilities, such as managing maintenance programmes and ensuring compliance with internal policies. Showcase your ability to build relationships with clients and your experience in delivering high-quality service.
Highlight Relevant Qualifications: Clearly list any relevant qualifications, such as technical accreditations in Hard FM or Health & Safety qualifications like NEBOSH. Mention your proficiency in tools like Excel and Microsoft Project, as these are crucial for the role.
Showcase Communication Skills: Since excellent communication is key for this position, provide examples in your application that demonstrate your ability to present professionally in client meetings and collaborate effectively with various teams.
How to prepare for a job interview at Connect With Limited
✨Showcase Your MEP Expertise
Make sure to highlight your background in Mechanical, Electrical, and Plumbing (MEP) services during the interview. Discuss specific projects where you successfully managed MEP assets, focusing on your operational excellence and strategic decision-making.
✨Demonstrate Strong Organisational Skills
Prepare examples that illustrate your organisational skills, especially in managing multiple locations and teams. Be ready to discuss how you prioritise tasks and ensure compliance with policies and procedures across various sites.
✨Build Rapport with Interviewers
Since relationship building is key in this role, practice engaging with your interviewers. Show your ability to connect with others by asking insightful questions about their experiences and the company culture, which will demonstrate your client-facing capabilities.
✨Prepare for KPI and Reporting Discussions
Be ready to discuss your experience with Key Performance Indicators (KPIs) and reporting. Bring examples of how you've prepared and presented reports in previous roles, as this will be crucial for the position you're applying for.
