Principal Solutions Consultant in Durham

Job Description

Principal Solutions Consultant
Location: Durham, NC (Onsite)
Full time
Job Description
Responsibilities:
- As an Enterprise Solutions Consultant, you will partner with some of our largest and most strategic customers, helping organizations that invest more than $1M annually in their customer experience transformation initiatives.
- Enterprise Solutions Consultants typically support 2–3 Account Executives and serve as trusted advisors throughout the sales cycle.
- Discover – Lead discovery sessions, business value workshops, and stakeholder meetings to uncover business challenges, identify opportunities, and define measurable outcomes. Present findings and recommendations to both business and technical audiences.
- Innovate with AI – Lead customer-facing AI proof-of-concept (POC) initiatives, workshops, and trial programs. Help customers evaluate emerging AI capabilities, define success criteria, demonstrate business value, and accelerate adoption of Genesys AI solutions.
- Design & Demonstrate – Develop tailored solution demonstrations that align to customer objectives and tell a compelling story around business transformation, operational efficiency, and customer experience innovation.
- Advise & Influence – Act as a trusted technical advisor to executives, stakeholders, and influencers by connecting customer needs to client solutions and strategic outcomes.
- Learn & Share – Maintain expertise in Genesys products, AI innovations, cloud technologies, and industry best practices. Share knowledge internally and externally to help customers realize long-term value.
- Collaborate – Work closely with Sales, Product Management, Professional Services, Customer Success, and Partners to develop winning strategies and solve complex customer challenges.
- Maintain Sales Excellence – Consistently document customer engagements, discoveries, opportunities, workshop outcomes, competitive intelligence, and next steps in CRM. Maintain accurate and timely field notes to support forecasting, account planning, and cross-functional collaboration.
Minimum Requirement:
- Passion for technology, innovation, and helping customers solve complex business problems.
- Strong interpersonal, presentation, verbal, and written communication skills, with the ability to engage audiences ranging from technical practitioners to executive leadership.
- Experience facilitating workshops, discovery sessions, design-thinking engagements, or customer strategy discussions.
- Familiarity with AI, automation, conversational technologies, or customer experience platforms, with the ability to guide customers through evaluations, trials, and proof-of-concept initiatives.
- Ability to work effectively in a fast-paced, cross-functional environment while managing multiple priorities and deadlines.
- Strong problem-solving skills and an ability to think creatively when addressing customer challenges.
- Understanding of enterprise IT concepts, cloud technologies, networking, security, databases, and software architecture.
- Experience maintaining accurate CRM records, opportunity updates, and customer engagement documentation.
- Must be based in the Eastern US Region.
Note
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments