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For Companies At a Glance
- Tasks: Manage loan cases, build client relationships, and negotiate repayment plans.
- Company: Growing team in Windsor with a fast-paced culture and career growth opportunities.
- Benefits: Competitive salary, supportive environment, and professional development.
- Why this job: Make a real difference in clients' financial journeys while developing your skills.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
- Other info: Office just a minute from the train station, Monday to Friday hours.
The predicted salary is between 28800 - 43200 £ per year.
Reports to: Credit Control Manager
Responsibilities:
- Take pride in your work and exercise a high level of due diligence when managing your open loan case portfolio.
- Support the Credit Control Manager by collating and providing data from your open loan portfolio when required.
- Build and maintain strong working relationships with clients within your portfolio.
- Manage and respond promptly to communications assigned to you within the credit control email account.
- Develop a strong understanding of the CRM system and proactively suggest system or process improvements to the Credit Control Manager and Head of Operations.
- Manage loan accounts passed to you by the credit control team, particularly customers in arrears who are no longer responsive.
- Conduct in-depth online investigations using tools such as Companies House and social media platforms.
- Carry out personal and asset tracing to gain a full understanding of each customer’s circumstances.
- Ensure all chase notes are accurate and up to date so the wider team has full visibility of account activity and management.
- Make regular contact with customers to understand their financial circumstances, negotiate repayment arrangements, and get accounts back on track.
- Collect payments using approved methods, ensuring all payments are accurately logged and reconciled.
- Manage payment reminders and requests for customer bank statements.
- Take ownership of requesting, reviewing, and assessing bank statements, using sound judgement to propose appropriate outcomes such as reduced payment plans.
- Be fully informed on each customer’s situation prior to making contact and prepared for challenging conversations with clear objectives.
- Schedule compliance visits to customer business or home addresses when required, ensuring the Collections Pipeline is updated and all visit requirements are completed.
- Regularly monitor Companies House for any changes relating to customers, making this a daily task.
- Demonstrate a strong understanding of liquidations and insolvencies, including how they impact recovery strategy and escalation decisions.
- Work proactively towards achieving weekly performance targets.
- Maintain accurate file management on the server, ensuring documents are consistently named and stored in the correct folders (e.g. Closed, Recoveries, Courtney & Courtney).
- Make informed decisions to escalate cases to legal liaisons once all recovery options have been exhausted.
- Demonstrate a clear understanding of the Security Register before taking enforcement action.
Our client is a small but growing team based in Windsor with a fast-paced workplace culture. There will be plenty of opportunities for you to build your career here as we are in a period of growth and are passionate about investing in our team. Our office is a 1-minute walk from Windsor & Eton Riverside train station. Our office hours are Monday to Friday 08:30am to 5:00pm.
Debt Recovery Advisor in Windsor employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Advisor in Windsor
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Debt Recovery Advisor role. Highlight your skills in managing client relationships and your understanding of financial circumstances.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our growing team in Windsor.
We think you need these skills to ace Debt Recovery Advisor in Windsor
Some tips for your application 🫡
Show Your Diligence: When writing your application, make sure to highlight your attention to detail and how you take pride in your work. We love candidates who can demonstrate a high level of diligence, especially when managing portfolios.
Build Relationships: Mention any experience you have in building strong working relationships with clients. We value teamwork and communication, so sharing examples of how you've maintained client connections will definitely catch our eye.
Be Proactive: In your application, showcase your proactive approach to problem-solving. Whether it’s suggesting improvements or managing challenging conversations, we want to see how you take initiative in your work.
Tailor Your Application: Make sure to tailor your application specifically for the Debt Recovery Advisor role. Use keywords from the job description and show us how your skills align with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Connect Recruitment
✨Know Your Portfolio Inside Out
Before the interview, make sure you understand the responsibilities of managing a loan case portfolio. Be ready to discuss how you would exercise due diligence and what strategies you might use to build strong relationships with clients.
✨Show Off Your Research Skills
Since the role involves conducting in-depth online investigations, prepare examples of how you've used tools like Companies House or social media for research in the past. This will demonstrate your proactive approach and analytical skills.
✨Be Ready for Challenging Conversations
The job requires making contact with customers in arrears, so think about how you would handle tough conversations. Prepare some scenarios where you successfully negotiated repayment arrangements, showcasing your communication and negotiation skills.
✨Understand the Bigger Picture
Familiarise yourself with concepts like liquidations and insolvencies, as well as their impact on recovery strategies. Being able to discuss these topics will show that you’re not just focused on the day-to-day tasks but also understand the overall context of debt recovery.
