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For Companies At a Glance
- Tasks: Lead and develop a team to ensure top-notch customer service and achieve departmental goals.
- Company: Join a dynamic company focused on delivering exceptional financial services.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a fast-paced team that values empathy and innovation in sales support.
- Qualifications: Must have 12 months of team management experience in a financial services contact centre.
- Other info: Ideal for those who thrive in a progressive, sales-driven atmosphere.
Our client is looking for an experienced Team Leader to manage the Sales Support Specialists. You will be responsible for leading and developing a team of Credit Control and Sales Support Specialists to deliver best in class service and achieve Customer/Retailer satisfaction and departmental objectives.
Responsibilities include:
- Responding to and processing all customer and retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions with particular emphasis on finance activities.
- Ensuring compliance of all regulatory requirements and industry standards through day to day actions.
- Building efficient, scalable processes.
- Supporting training needs and ensuring business transactions are frictionless and have the right pace to aid business growth.
The successful applicant will have:
- Minimum 12 months experience of managing teams of people.
- Experience of Financial Services Contact Centre environments.
- An empathetic and developmental leadership style.
- Experience in a fast moving, progressive, sales driven environment.
Team Leader employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in sales support and credit control. Understanding the current challenges and innovations in these areas will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the financial services sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare examples of how you've successfully led teams in the past. Be ready to discuss specific situations where your leadership style made a positive impact on team performance and customer satisfaction.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can set you apart as a candidate who truly fits their team.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams, particularly in financial services and sales environments. Use specific examples that demonstrate your leadership style and achievements.
Craft a Compelling Cover Letter: In your cover letter, emphasise your empathetic leadership style and how it has positively impacted team performance. Mention your ability to build efficient processes and ensure compliance with regulatory requirements.
Showcase Relevant Experience: When detailing your work history, focus on roles where you led teams or improved customer satisfaction. Quantify your achievements, such as increasing sales or enhancing service delivery, to make your application stand out.
Prepare for Potential Questions: Think about how you would respond to questions regarding team management, handling customer enquiries, and ensuring compliance. Prepare examples that showcase your problem-solving skills and ability to thrive in fast-paced environments.
How to prepare for a job interview at Connect Recruitment
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach, especially your empathetic and developmental style. Share specific examples of how you've successfully led teams in the past, focusing on how you supported their growth and development.
✨Demonstrate Financial Acumen
Since the role involves finance activities, brush up on your knowledge of financial services and be ready to discuss your experience in this area. Highlight any relevant achievements or processes you've implemented that improved financial operations.
✨Emphasise Customer Satisfaction
The client is keen on achieving customer and retailer satisfaction. Prepare to share examples of how you've handled customer enquiries effectively and how you ensured a high level of service in previous roles.
✨Discuss Process Improvement
Talk about your experience in building efficient and scalable processes. Be ready to provide examples of how you've identified areas for improvement and implemented changes that enhanced team performance and business growth.
