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- Tasks: Lead a team to deliver top-notch customer service and drive satisfaction.
- Company: Dynamic retailer services company with a focus on growth and development.
- Benefits: Competitive salary, hybrid work model, and excellent benefits.
- Why this job: Make a real impact by leading a passionate team in a fast-paced environment.
- Qualifications: 12 months of team management experience and a background in financial services.
- Other info: Join a progressive company with opportunities for personal and professional growth.
Retailer Services, Credit Control and Sales Support Team Leader
Permanent Full time
Location: Slough
Salary: £36,600 + Benefits + Hybrid (2 days WFH)
Responsible for leading a team of Customer Service Specialists ensuring all customers experience is market leading. The role holder will be responsible for leading and developing a team of Support Specialists to deliver best in class service and achieve Customer/Retailer satisfaction and departmental objectives.
Key Responsibilities:
- Responding to and processing all customer and retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions with particular emphasis on finance activities.
- Ensure compliance with all regulatory requirements and industry standards through day-to-day actions.
- Build efficient, scalable processes.
- Support training needs and ensure business transactions are frictionless and have the right pace to aid business growth.
Knowledge, Experience and Qualifications:
- Minimum 12 months experience of managing teams of people.
- Experience of Financial Services Contact Centre environments.
- An empathetic and developmental leadership style.
- Have worked in a fast moving, progressive, sales driven environment.
Team Leader employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with leading teams and delivering top-notch customer service, just like they’re looking for.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've developed your team and improved processes in previous roles. They want to see your empathetic approach in action, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t wait around – get your application in ASAP!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in managing teams and working in fast-paced environments, just like we do at StudySmarter. Show us how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how you can contribute to delivering market-leading customer experiences. Keep it engaging and personal!
Showcase Relevant Experience: When filling out your application, don’t forget to showcase your experience in financial services and contact centre environments. We want to see how you've successfully led teams and achieved results in similar settings.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Connect Recruitment
✨Know Your Team Leadership Style
Before the interview, reflect on your leadership style and how it aligns with the role. Be ready to share specific examples of how you've successfully led teams in the past, especially in fast-paced environments.
✨Understand the Customer Experience
Familiarise yourself with best practices in customer service, particularly in retail and financial services. Prepare to discuss how you would ensure a market-leading customer experience and how you’ve achieved this in previous roles.
✨Showcase Your Problem-Solving Skills
Think of scenarios where you've had to resolve customer issues or improve processes. Be prepared to explain your thought process and the outcomes, demonstrating your ability to build efficient, scalable solutions.
✨Prepare for Regulatory Questions
Since compliance is key in this role, brush up on relevant regulations in the financial services sector. Be ready to discuss how you ensure compliance within your team and how you keep up with industry standards.
