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- Tasks: Ensure quality processes align with standards and improve customer outcomes.
- Company: Dynamic credit operations team focused on compliance and improvement.
- Benefits: Hybrid working model, training opportunities, and a supportive environment.
- Why this job: Make a real impact by ensuring quality and compliance in operations.
- Qualifications: Experience in quality reviews, training, and strong communication skills.
- Other info: Join a team that values continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
The Quality Assurance Executive plays a vital role across key operational functions, ensuring all processes align with agreed practices and regulatory standards. You will strike a critical balance between achieving fair customer outcomes and meeting the commercial needs of the business. We are seeking a detail-oriented professional with a proven track record in conducting quality reviews, documenting findings, and reporting to agents and senior stakeholders.
PRINCIPAL ACCOUNTABILITIES:
- Audit & Reporting
- Continuous Improvement
- Collaboration
- Training & Development
- Coaching
- Compliance Alignment
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:
- Regulatory Expertise: Thorough knowledge of the UK regulatory framework, with a specific focus on Consumer Duty.
- Process Mastery: Deep understanding of Credit Operations processes, procedures, and industry best practices.
- Educational/ Coaching Support: Proven experience in developing and executing training programmes (workshops, mentoring, e-learning, etc.).
- Data Analysis: Exceptional proficiency in Microsoft Excel (Intermediate level) and the ability to track performance metrics and recommend strategic improvements.
- Communication: Assertive and confident communicator, capable of delivering feedback to frontline agents and reporting to senior leadership.
IT SKILLS PROFILE: Excel and Word to Intermediate level. Workflow management.
This role offers hybrid working - 3 days in Slough office and 2 at home. First 2 months 5 days per week in the office for training.
Quality Assurance Executive in Slough employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Executive in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Quality Assurance Executive role.
✨Tip Number 2
Prepare for interviews by brushing up on your regulatory knowledge and process mastery. Be ready to discuss how you’ve conducted quality reviews and improved processes in past roles.
✨Tip Number 3
Showcase your data analysis skills! Bring examples of how you've used Excel to track performance metrics and suggest improvements. This will set you apart as a detail-oriented candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Assurance Executive in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Executive role. Highlight your experience in quality reviews and any relevant regulatory knowledge. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves delivering feedback and reporting to senior leadership, it's crucial to showcase your communication skills. Use clear and concise language in your application to demonstrate your assertiveness.
Highlight Your Data Analysis Skills: Don’t forget to mention your proficiency in Microsoft Excel and any experience you have with tracking performance metrics. We love candidates who can recommend strategic improvements based on data!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Connect Recruitment
✨Know Your Regulations
Make sure you brush up on the UK regulatory framework, especially around Consumer Duty. Being able to discuss how these regulations impact quality assurance will show that you’re not just familiar with the rules but can apply them in real-world scenarios.
✨Showcase Your Process Mastery
Prepare to talk about your experience with Credit Operations processes. Have specific examples ready where you’ve improved a process or ensured compliance. This will demonstrate your understanding and ability to contribute effectively from day one.
✨Excel at Excel
Since this role requires proficiency in Microsoft Excel, be ready to discuss how you've used it in past roles. Bring examples of how you tracked performance metrics or analysed data to recommend improvements. If you can, practice some common Excel functions beforehand!
✨Communicate with Confidence
As an assertive communicator, you’ll need to deliver feedback effectively. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to get comfortable with giving constructive feedback, as this will be key in your interactions with agents and senior stakeholders.
