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- Tasks: Assist customers with end-of-contract options and ensure brand loyalty through effective communication.
- Company: Dynamic company offering a supportive work-from-home environment.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Strong communication skills and experience with Excel and Word.
- Other info: Work in a fast-paced environment with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Ongoing temporary, full time WFH 2 days a week in Slough.
PURPOSE SUMMARY: To receive calls from customers as they approach the end of their finance agreements, discussing and advising on the end of contract options available. Making outbound calls to customers, encouraging brand loyalty and liaising with dealers regarding appointments to ensure maximum sales are achieved. Through day to day actions ensure compliance of all regulatory requirements and industry standards.
GENERAL DUTIES:
- Process all options for customers as appropriate at the end of contract (EOC).
- Respond to and resolve inbound customer enquiries regarding EOC options.
- Make outbound calls to customers to discuss and advise on EOC options.
- Liaise with dealers over customer appointments.
- Update the Contract Management Systems accordingly.
- Meet individual performance targets.
- Ensure Team Leaders are aware of potential issues associated with work queues and workload backlog.
- Such other duties as management may from time to time reasonably require.
- Own all customer issues through to resolution.
Excel and Word to Intermediate level. Workflow management. Excellent communication skills, verbal and written.
Customer Service Advisor in Slough employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Slough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us handle tricky questions like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. They might share insider tips or even refer us for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress easily.
We think you need these skills to ace Customer Service Advisor in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in customer service, especially dealing with end-of-contract scenarios. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Connect Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you handle inquiries and resolve issues. Think of specific examples from your past experiences that showcase your ability to communicate effectively and maintain brand loyalty.
✨Familiarise Yourself with End of Contract Processes
Since the role involves discussing end of contract options, make sure you understand what these might entail. Research common practices in the industry and be prepared to talk about how you would guide customers through their choices.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
✨Show Enthusiasm for the Brand
Demonstrate your passion for the company and its products during the interview. Share why you believe in the brand and how you can contribute to building customer loyalty. This will show that you're not just looking for any job, but that you genuinely want to be part of their team.
