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- Tasks: Log customer complaints and manage case documentation in a fast-paced legal environment.
- Company: Join a dynamic legal administration team focused on efficiency and accuracy.
- Benefits: Full-time role with training provided and opportunities for growth.
- Why this job: Make a difference by ensuring customer complaints are handled accurately and efficiently.
- Qualifications: Experience in admin roles, strong organisational skills, and proficiency in data management.
- Other info: Adapt to evolving systems while working in a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a detail-oriented and organised individual to join our Legal Administration Team. This role involves logging customer complaints into the software system, as well as ensuring the proper handling and tracking of case documentation. The ideal candidate will have strong administrative skills, be proficient in data management systems, and maintain a high level of accuracy in logging and tracking customer cases.
Key Responsibilities:
- Complaint Logging
- Document Handling
- Customer Data Management
- Case Entry
- Case Uploading & Acknowledgment
- Master Commission Spreadsheet Management
- Efficiency & Accuracy
Key Requirements:
- Proven experience in administrative roles, preferably in a legal or complaints management environment.
- Familiarity with logging systems, such as Respond or similar case management software.
- Strong organisational skills and the ability to handle multiple cases simultaneously.
- Proficiency in data management systems and the ability to navigate and update customer records efficiently. (Training will be given on the systems)
- Excellent written and verbal communication skills to effectively request missing information and communicate with internal teams and external partners.
- Ability to meet a daily minimum requirement of 50 logged cases with accuracy and efficiency.
- Strong attention to detail and commitment to ensuring the accurate handling of complaints.
Additional Information:
This is a full-time role, and the minimum requirement is to log 50 cases daily per administrator. The position is based in a fast-paced legal team, and the successful candidate must be able to adapt to evolving systems and workflows.
Administrator in Slough employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the legal field or those who work in complaints management. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. We recommend role-playing with a friend to boost your confidence and refine your answers, especially around handling customer complaints.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work or projects that highlight your organisational skills and attention to detail. This will help you stand out as someone who can handle the demands of logging cases accurately.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administrator in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills and any experience in legal or complaints management. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Legal Administration Team. Be specific about your organisational skills and how you handle multiple cases – we love detail-oriented folks!
Showcase Your Tech Savvy: Since familiarity with logging systems is key, mention any experience you have with data management software. If you’ve used tools like Respond or similar, let us know! We appreciate candidates who can hit the ground running.
Proofread, Proofread, Proofread!: Before hitting send, double-check your application for any typos or errors. We value accuracy and attention to detail, so make sure your written communication reflects that. A polished application goes a long way!
How to prepare for a job interview at Connect Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with complaint logging systems like Respond and brush up on your data management skills. Being able to discuss how you've handled similar tasks in the past will show you're a great fit for the team.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples of how you've managed multiple cases or projects simultaneously. Think about specific situations where your attention to detail made a difference, and be ready to share those stories.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked how you would request missing information from customers or colleagues, so think about how you'd approach those conversations.
✨Demonstrate Adaptability
This position is in a fast-paced environment, so be prepared to discuss how you've adapted to changing systems or workflows in the past. Share examples that highlight your flexibility and willingness to learn new processes quickly.
