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- Tasks: Ensure quality processes align with standards and improve customer outcomes.
- Company: Dynamic credit operations team focused on compliance and excellence.
- Benefits: Hybrid working, training opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing quality and driving improvements.
- Qualifications: Experience in quality assurance and strong communication skills.
- Other info: Join a collaborative team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
PURPOSE SUMMARY: The Quality Assurance Executive plays a vital role across key operational functions, ensuring all processes align with agreed practices and regulatory standards. You will strike a critical balance between achieving fair customer outcomes and meeting the commercial needs of the business. We are seeking a detail-oriented professional with a proven track record in conducting quality reviews, documenting findings, and reporting to agents and senior stakeholders.
Principal Accountabilities:
- Audit & Reporting
- Continuous Improvement
- Collaboration
- Training & Development
- Coaching
- Compliance Alignment
Knowledge, Experience and Qualifications:
- Regulatory Expertise: Thorough knowledge of the UK regulatory framework, with a specific focus on Consumer Duty.
- Process Mastery: Deep understanding of Credit Operations processes, procedures, and industry best practices.
- Educational/ Coaching Support: Proven experience in developing and executing training programmes (workshops, mentoring, e-learning, etc.).
- Data Analysis: Exceptional proficiency in Microsoft Excel (Intermediate level) and the ability to track performance metrics and recommend strategic improvements.
- Communication: Assertive and confident communicator, capable of delivering feedback to frontline agents and reporting to senior leadership.
- IT Skills Profile: Excel and Word to Intermediate level; Workflow management.
This role offers hybrid working - 3 days in Slough office and 2 at home. First 2 months 5 days per week in the office for training.
Quality Assurance Executive in London employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to quality assurance and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Quality Assurance Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Executive role. Highlight your experience in quality reviews and any relevant regulatory knowledge. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves delivering feedback and reporting to senior leadership, it's crucial to showcase your communication skills. Use clear and concise language in your application to demonstrate your assertiveness.
Highlight Your Data Analysis Skills: Don’t forget to mention your proficiency in Microsoft Excel and any experience you have with tracking performance metrics. We love candidates who can recommend strategic improvements based on data!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Connect Recruitment
✨Know Your Regulations
Make sure you brush up on the UK regulatory framework, especially around Consumer Duty. Being able to discuss how these regulations impact quality assurance will show that you’re not just familiar with the rules but can apply them in real-world scenarios.
✨Showcase Your Process Mastery
Prepare to talk about your experience with Credit Operations processes. Think of specific examples where you’ve improved a process or ensured compliance. This will demonstrate your understanding and ability to contribute effectively from day one.
✨Excel at Excel
Since data analysis is key for this role, be ready to discuss your proficiency in Microsoft Excel. Bring examples of how you've used Excel to track performance metrics or recommend improvements. If you can, practice some common functions beforehand to feel confident.
✨Communicate with Confidence
As an assertive communicator, you’ll need to deliver feedback effectively. Prepare for role-play scenarios where you might have to give constructive criticism to agents. Practising this will help you convey your points clearly and confidently during the interview.
