At a Glance
- Tasks: Lead collections operations, enhance customer support, and drive process improvements.
- Company: Dynamic company in Windsor focused on customer service and operational excellence.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Join a supportive team culture with a focus on continuous improvement.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in collections management and strong team leadership abilities.
The predicted salary is between 60000 - 60000 £ per year.
The Collections Operations Manager will be responsible for overseeing all customer operations after funding, with a focus on collections performance, arrears management, customer servicing, process efficiency, compliance, and operational controls.
The role will manage the day‑to‑day running of post‑funding operations, ensuring customers receive appropriate support while improving collections outcomes, reducing potential bad debt, and maintaining compliance with FCA requirements and company policies.
Key responsibilities include:
- Overseeing collections and arrears processes
- Improving recovery performance
- Monitoring portfolio risk
- Implementing operational controls
- Driving continuous process improvements
- Developing a positive team culture
- Supporting staff performance and development
- Ensuring a high level of customer service
Working closely with internal stakeholders, the Collections Operations Manager will help improve operational efficiency, customer outcomes, and overall portfolio performance.
This role complements the Head of Operations, who is primarily focused on new business originations and pre‑funding activities, by taking ownership of all post‑funding operational and collections activities.
Collections Operations Manager in London employer: Connect Recruitment
As a Collections Operations Manager at our Windsor office, you will join a dynamic team that prioritises employee growth and development within a supportive work culture. We offer competitive salaries, comprehensive benefits, and a commitment to continuous improvement, ensuring that you have the tools and opportunities to excel in your role while making a meaningful impact on customer outcomes.
