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- Tasks: Log customer complaints and manage case documentation with precision.
- Company: Join a dynamic legal administration team focused on efficiency.
- Benefits: Full-time role with training provided and opportunities for growth.
- Why this job: Make a difference by ensuring accurate handling of customer cases.
- Qualifications: Strong admin skills and familiarity with data management systems required.
- Other info: Fast-paced environment with a focus on teamwork and adaptability.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a detail-oriented and organised individual to join our Legal Administration Team. This role involves logging customer complaints into the software system, as well as ensuring the proper handling and tracking of case documentation. The ideal candidate will have strong administrative skills, be proficient in data management systems, and maintain a high level of accuracy in logging and tracking customer cases.
Responsibilities:
- Complaint Logging
- Document Handling
- Customer Data Management
- Case Entry
- Case Uploading & Acknowledgment
- Master Commission Spreadsheet Management
- Efficiency & Accuracy
Qualifications:
- Proven experience in administrative roles, preferably in a legal or complaints management environment.
- Familiarity with logging systems, such as Respond or similar case management software.
- Strong organisational skills and the ability to handle multiple cases simultaneously.
- Proficiency in data management systems and the ability to navigate and update customer records efficiently. (Training will be given on the systems)
- Excellent written and verbal communication skills to effectively request missing information and communicate with internal teams and external partners.
- Ability to meet a daily minimum requirement of 50 logged cases with accuracy and efficiency.
- Strong attention to detail and commitment to ensuring the accurate handling of complaints.
This is a full-time role, and the minimum requirement is to log 50 cases daily per administrator. The position is based in a fast-paced legal team, and the successful candidate must be able to adapt to evolving systems and workflows.
Administrator in London employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administrative roles, especially around data management and complaint handling. The more you rehearse, the more confident you'll feel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team directly!
We think you need these skills to ace Administrator in London
Some tips for your application 🫡
Show Off Your Admin Skills: Make sure to highlight your strong administrative skills in your application. We want to see how you've managed data and handled multiple tasks in previous roles, especially if you have experience in a legal or complaints management environment.
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately, just like we do with our customer cases.
Familiarise Yourself with Logging Systems: If you have experience with logging systems like Respond, make sure to mention it! If not, don’t worry—just express your willingness to learn and adapt to new software. We value a growth mindset here at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Connect Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with complaint logging systems like Respond and brush up on your data management skills. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Off Your Organisational Skills
Since the job requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or cases at once. Highlight how you maintained accuracy while juggling responsibilities – this will demonstrate that you can thrive in a fast-paced environment.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated with teams or clients in the past, especially when requesting information or resolving issues.
✨Emphasise Attention to Detail
Given the importance of accuracy in logging cases, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific strategies you use to double-check your work or any tools that help you maintain high standards.
