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For Companies At a Glance
- Tasks: Engage with customers about their finance agreements and promote brand loyalty.
- Company: Join a dynamic team focused on enhancing customer experience in the automotive sector.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a mission-driven company that values compliance and customer satisfaction.
- Qualifications: A levels or equivalent; experience in automotive or consumer finance is a plus.
- Other info: Positions available for both permanent and temporary roles.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: End Of Contracts Specialist PURPOSE SUMMARY: Our client is looking for two experience end of contracts specialists to join their team. 1 x perm 1 x temp To receive calls from customers as they approach the end of their finance agreements, discussing and advising on the end of contract options available. Making outbound calls to customers, encouraging brand loyalty and liaising with dealers regarding appointments to ensure maximum sales are achieved. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation\’s vision and values. KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS Experience in the automotive or consumer finance industry preferred Good knowledge of Regulation Minimum of A levels or equivalent End of contract experience IT SKILLS PROFILE Excel and Word to Intermediate level Workflow management
End Of Contract Specialist employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End Of Contract Specialist
✨Tip Number 1
Familiarise yourself with the automotive and consumer finance industries. Understanding the nuances of these sectors will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your knowledge of relevant regulations. Being well-versed in compliance and regulatory requirements will not only boost your confidence but also show potential employers that you take these matters seriously.
✨Tip Number 3
Practice your communication skills, especially for handling customer calls. Role-playing scenarios can help you prepare for discussing end-of-contract options and addressing customer concerns effectively.
✨Tip Number 4
Network with professionals in the automotive and finance sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to job openings.
We think you need these skills to ace End Of Contract Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive or consumer finance industry. Emphasise any previous roles that involved customer interaction, compliance, and sales to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of end-of-contract processes and your ability to enhance brand loyalty. Use specific examples from your past experiences to demonstrate how you can contribute to the company's vision and values.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly your proficiency in Excel and Word. Mention any experience with workflow management tools, as this is crucial for the role.
Showcase Compliance Knowledge: Since compliance is a key aspect of the role, include any relevant training or certifications you have related to regulatory requirements in the automotive or finance sectors. This will show your commitment to maintaining industry standards.
How to prepare for a job interview at Connect Recruitment
✨Know Your Regulations
Familiarise yourself with the relevant regulations in the automotive and consumer finance industries. Being able to discuss these confidently will show your understanding of compliance, which is crucial for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to discuss options and encourage brand loyalty, as this is a key part of the job.
✨Showcase Your IT Skills
Be ready to discuss your proficiency in Excel and Word. You might be asked about how you use these tools in workflow management, so think of specific instances where you've used them effectively.
✨Understand the End of Contract Process
Research the end of contract options available in the industry. Being knowledgeable about this process will help you answer questions more effectively and demonstrate your readiness for the role.
