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- Tasks: Engage with customers about their finance agreements and discuss end of contract options.
- Company: Join a dynamic team focused on enhancing brand loyalty in the automotive finance sector.
- Benefits: Enjoy flexible working arrangements and opportunities for professional growth.
- Why this job: Be part of a mission-driven company that values compliance and customer satisfaction.
- Qualifications: A levels or equivalent, with experience in automotive or consumer finance preferred.
- Other info: Positions available for both permanent and temporary roles.
Job Title: End Of Contracts Specialist
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
PURPOSE SUMMARY:
Our client is looking for two experience end of contracts specialists to join their team.
1 x perm
1 x temp
To receive calls from customers as they approach the end of their finance agreements, discussing and advising on the end of contract options available. Making outbound calls to customers, encouraging brand loyalty and liaising with dealers regarding appointments to ensure maximum sales are achieved. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation\’s vision and values.
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS
Experience in the automotive or consumer finance industry preferred
Good knowledge of Regulation
Minimum of A levels or equivalent
End of contract experience
IT SKILLS PROFILE
Excel and Word to Intermediate level
Workflow management
End Of Contract Specialist employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End Of Contract Specialist
✨Tip Number 1
Familiarise yourself with the automotive and consumer finance industries. Understanding the nuances of these sectors will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your knowledge of relevant regulations. Being well-versed in compliance and regulatory requirements will not only boost your confidence but also show potential employers that you take these matters seriously.
✨Tip Number 3
Practice your communication skills, especially in handling customer calls. Role-playing scenarios can help you prepare for discussing end-of-contract options and addressing customer concerns effectively.
✨Tip Number 4
Network with professionals in the automotive and finance sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to job openings.
We think you need these skills to ace End Of Contract Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the End Of Contract Specialist position. Tailor your application to highlight relevant experience in the automotive or consumer finance industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer interaction, compliance with regulations, or end of contract processes. Use specific examples to demonstrate your skills and achievements.
Showcase IT Skills: Since the role requires intermediate Excel and Word skills, mention any relevant experience you have with these tools. Consider including examples of how you've used them in past roles to manage workflows or analyse data.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Make sure to align your values with the organisation's vision and values to show you're a good fit.
How to prepare for a job interview at Connect Recruitment
✨Know Your Regulations
Since the role requires compliance with regulatory requirements, make sure you brush up on relevant regulations in the automotive and consumer finance industries. Being able to discuss these confidently will show your understanding of the industry.
✨Demonstrate Your Communication Skills
As the job involves liaising with customers and dealers, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex information in previous roles to showcase your skills.
✨Showcase Your IT Proficiency
Familiarise yourself with Excel and Word at an intermediate level. Be ready to discuss how you've used these tools in past positions, especially in workflow management, as this will be crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of situations where you've had to advise customers or handle end-of-contract discussions, and be prepared to explain your approach and outcomes.
