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- Tasks: Assist customers with end-of-contract options and ensure their satisfaction.
- Company: Dynamic company focused on customer service and brand loyalty.
- Benefits: Flexible work-from-home schedule, competitive pay, and supportive team environment.
- Why this job: Join a team that values communication and helps customers navigate important decisions.
- Qualifications: Strong communication skills and experience with Excel and Word.
- Other info: Opportunity for growth in a fast-paced, customer-focused role.
The predicted salary is between 28800 - 43200 £ per year.
Ongoing temporary, full time WFH 2 days a week in Slough.
PURPOSE SUMMARY
To receive calls from customers as they approach the end of their finance agreements, discussing and advising on the end of contract options available. Making outbound calls to customers, encouraging brand loyalty and liaising with dealers regarding appointments to ensure maximum sales are achieved. Through day to day actions ensure compliance of all regulatory requirements and industry standards.
GENERAL DUTIES
- Process all options for customers as appropriate at the end of contract (EOC).
- Respond to and resolve inbound customer enquiries regarding EOC options.
- Make outbound calls to customers to discuss and advise on EOC options.
- Liaise with dealers over customer appointments.
- Update the Contract Management Systems accordingly.
- Meet individual performance targets.
- Ensure Team Leaders are aware of potential issues associated with work queues and workload backlog.
- Such other duties as management may from time to time reasonably require.
- Own all customer issues through to resolution.
Skills Required:
- Excel and Word to Intermediate level.
- Workflow management.
- Excellent communication skills, verbal and written.
Customer Service Advisor employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Customer Service Advisor role. We want to see how your skills align with the end of contract options and customer communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we’re all about effective communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Connect Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you handle inquiries and resolve issues. Think of specific examples from your past experiences that showcase your ability to communicate effectively and maintain brand loyalty.
✨Familiarise Yourself with End of Contract Processes
Since the role involves discussing end of contract options, make sure you understand what these might entail. Research common practices in the industry and be prepared to talk about how you would guide customers through their choices.
✨Showcase Your Communication Skills
This job requires excellent verbal and written communication. During the interview, practice clear and concise responses. You might even want to prepare a few questions to ask the interviewer, demonstrating your engagement and interest in the role.
✨Prepare for Performance Metrics Discussion
Be ready to discuss how you meet performance targets. Think about your previous roles and how you tracked your success. Highlight any specific metrics you've achieved and how they relate to customer satisfaction and sales.
