At a Glance
- Tasks: Oversee collections performance, manage arrears processes, and improve operational efficiency.
- Company: The role is based in Windsor, focusing on post-funding operations in a regulated lending environment.
- Benefits: Full-time position with a competitive salary of £60k.
- Other info: Role reports directly to the COO.
- Why this job: Lead a team to enhance customer service and collections outcomes while ensuring compliance.
- Qualifications: 5-7+ years' experience in collections or lending operations required.
The predicted salary is between 60000 - 60000 £ per year.
The Collections Operations Manager will be responsible for overseeing all customer operations after funding, with a focus on collections performance, arrears management, customer servicing, process efficiency, compliance, and operational controls. The role will manage the day‑to‑day running of post‑funding operations, ensuring customers receive appropriate support while improving collections outcomes, reducing potential bad debt, and maintaining compliance with FCA requirements and company policies.
Key responsibilities include:
- Overseeing collections and arrears processes
- Improving recovery performance
- Monitoring portfolio risk
- Implementing operational controls
- Driving continuous process improvements
- Developing a positive team culture
- Supporting staff performance and development
- Ensuring a high level of customer service
- Working closely with internal stakeholders to improve operational efficiency, customer outcomes, and overall portfolio performance
This role complements the Head of Operations, who is primarily focused on new business originations and pre‑funding activities, by taking ownership of all post‑funding operational and collections activities.
Skills & Experience Required:
- 5-7+ years' experience in collections, loan servicing, or lending operations
- Experience managing post-funding customer operations within a lending, consumer finance, SME lending, or fintech environment
- Strong understanding of collections processes and arrears management
- Knowledge of regulatory requirements relating to collections and customer treatment
- Experience creating and improving operational processes
- Strong analytical and reporting capabilities
- Excellent stakeholder management skills
- Proficiency with CRM, collections, and loan management systems
- Experience managing outsourced collections partners
- Experience implementing collections technology or workflow automation
- Experience within regulated lending environments
- Team leadership experience
Collections Operations Manager employer: Connect Recruitment
Join a dynamic team in Windsor dedicated to improving collections performance and customer servicing. Enjoy a competitive salary of £60k while working in a regulated lending environment. The company values team culture and supports staff development.
