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- Tasks: Ensure quality processes align with standards and improve customer outcomes.
- Company: Dynamic credit operations team focused on compliance and excellence.
- Benefits: Hybrid working, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Detail-oriented with experience in quality reviews and regulatory knowledge.
- Other info: Join a collaborative team with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
PURPOSE SUMMARY: The Quality Assurance Executive plays a vital role across key operational functions, ensuring all processes align with agreed practices and regulatory standards. You will strike a critical balance between achieving fair customer outcomes and meeting the commercial needs of the business.
We are seeking a detail-oriented professional with a proven track record in conducting quality reviews, documenting findings, and reporting to agents and senior stakeholders.
Responsibilities:
- Audit & Reporting
- Continuous Improvement
- Collaboration
- Training & Development
- Coaching
- Compliance Alignment
Knowledge, Experience and Qualifications:
- Regulatory Expertise: Thorough knowledge of the UK regulatory framework, with a specific focus on Consumer Duty.
- Process Mastery: Deep understanding of Credit Operations processes, procedures, and industry best practices.
- Educational / Coaching Support: Proven experience in developing and executing training programmes (workshops, mentoring, e-learning, etc.).
- Data Analysis: Exceptional proficiency in Microsoft Excel (Intermediate level) and the ability to track performance metrics and report on strategic improvements.
- Communication: Assertive and confident communicator, capable of delivering feedback to frontline agents and reporting to senior leadership.
- IT Skills Profile: Excel and Word to Intermediate level; Workflow management.
This role offers hybrid working - 3 days in Slough office and 2 at home. First 2 months, 5 days per week in the office for training.
Quality Assurance Executive in Burnham employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Executive in Burnham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Quality Assurance. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work, especially any quality reviews or training programmes you've developed. This will help you stand out and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Assurance Executive in Burnham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Executive role. Highlight your experience in quality reviews and any relevant regulatory expertise. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves delivering feedback and reporting to senior leadership, it's crucial to showcase your communication skills. Use clear and concise language in your application to demonstrate your assertiveness.
Highlight Your Data Analysis Skills: Don’t forget to mention your proficiency in Microsoft Excel and any experience you have with tracking performance metrics. We love data-driven insights, so show us how you've used data to drive improvements in your previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Connect Recruitment
✨Know Your Regulations
Make sure you brush up on the UK regulatory framework, especially around Consumer Duty. Being able to discuss how these regulations impact quality assurance will show that you’re not just familiar with the rules but can apply them in real-world scenarios.
✨Showcase Your Process Mastery
Prepare to talk about your experience with Credit Operations processes. Have specific examples ready where you’ve conducted quality reviews or improved processes. This will demonstrate your understanding and ability to contribute effectively from day one.
✨Data Analysis Skills Matter
Since the role requires proficiency in Excel, be ready to discuss how you've used data analysis in previous roles. Bring examples of performance metrics you've tracked and how your insights led to strategic improvements. This will highlight your analytical skills.
✨Communication is Key
Practice articulating feedback clearly and confidently. You might be asked to role-play a scenario where you provide feedback to an agent. Show that you can communicate assertively while still being supportive and constructive.
