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- Tasks: Assist in collecting overdue accounts through effective communication and negotiation.
- Company: Join a dynamic team focused on customer service and financial solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference by helping customers manage their payments and maintain good credit.
- Qualifications: A Levels or equivalent, with experience in collections or customer service preferred.
- Other info: Office-based role with flexible work-from-home options after training.
The predicted salary is between 25000 - 30000 £ per year.
PURPOSE SUMMARY: To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history.
PRINCIPAL ACCOUNTABILITIES:
- Responsible for volume outbound and inbound calls
- Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
- Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
- Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down
KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:
- Educated to A Level Standard or equivalent
- At least 2 years’ experience within a Collections, customer service role within a call centre environment preferred
- Experience in the automotive or consumer finance industry preferred
- Excel and Word – intermediate level
This is an office based role SL1 with HYBRID after training WFH 2 days a week 37.5 hours a week.
Collections agent in Burnham employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections agent in Burnham
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Collections Specialist, you'll need to negotiate and provide excellent customer service. Role-play with a friend or use our resources to sharpen those skills before the big day.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about their collections process or team culture.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Collections agent in Burnham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Specialist role. Share specific examples of how you've successfully managed accounts or negotiated payments.
Show Off Your Communication Skills: Since this role involves a lot of liaising with customers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Connect Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Specialist. Brush up on your knowledge of collections processes, customer service techniques, and negotiation skills. Familiarise yourself with common terms in the automotive or consumer finance industry to show you're ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to collections and customer service. Think about scenarios where you've successfully negotiated payments or resolved customer issues. This will help you articulate your experience clearly and confidently during the interview.
✨Showcase Your Communication Skills
As a Collections Specialist, communication is key. During the interview, demonstrate your ability to listen actively and respond thoughtfully. Use examples from your past roles to highlight how you've effectively communicated with customers, especially in challenging situations.
✨Ask Smart Questions
Prepare a few insightful questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team dynamics, the tools they use for collections, or how success is measured in this position. It’s a great way to engage with the interviewer and leave a lasting impression.