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- Tasks: Log customer complaints and manage case documentation with precision.
- Company: Join a dynamic legal administration team focused on efficiency.
- Benefits: Full-time role with training provided and opportunities for growth.
- Why this job: Make a difference by ensuring accurate handling of customer cases.
- Qualifications: Experience in admin roles, strong organisational skills, and attention to detail.
- Other info: Fast-paced environment with a focus on teamwork and adaptability.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a detail-oriented and organised individual to join our Legal Administration Team. This role involves logging customer complaints into the software system, as well as ensuring the proper handling and tracking of case documentation. The ideal candidate will have strong administrative skills, be proficient in data management systems, and maintain a high level of accuracy in logging and tracking customer cases.
Responsibilities
- Complaint Logging
- Document Handling
- Customer Data Management
- Case Entry
- Case Uploading & Acknowledgment
- Master Commission Spreadsheet Management
- Efficiency & Accuracy
Qualifications
- Proven experience in administrative roles, preferably in a legal or complaints management environment.
- Familiarity with logging systems, such as Respond or similar case management software.
- Strong organisational skills and the ability to handle multiple cases simultaneously.
- Proficiency in data management systems and the ability to navigate and update customer records efficiently. (Training will be given on the systems)
- Excellent written and verbal communication skills to effectively request missing information and communicate with internal teams and external partners.
- Ability to meet a daily minimum requirement of 50 logged cases with accuracy and efficiency.
- Strong attention to detail and commitment to ensuring the accurate handling of complaints.
This is a full-time role, and the minimum requirement is to log 50 cases daily per administrator. The position is based in a fast-paced legal team, and the successful candidate must be able to adapt to evolving systems and workflows.
Administrator employer: Connect Recruitment
Contact Detail:
Connect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Administrator role. Highlight your organisational skills and experience with data management systems to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly to the hiring team, giving you a leg up in the process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our Legal Administration Team.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Off Your Admin Skills: Make sure to highlight your previous experience in administrative roles, especially if you've worked in legal or complaints management. We want to see how your skills can help us keep things organised and efficient!
Be Detail-Oriented: Since this role is all about accuracy, don’t forget to showcase your attention to detail in your application. Mention any specific examples where you’ve successfully managed data or handled multiple cases at once.
Familiarity with Software: If you’ve used logging systems like Respond or similar case management software, let us know! Even if you haven’t, show your willingness to learn and adapt to new systems – we’ll provide training!
Communicate Clearly: Your written communication skills are key for this role. Make sure your application is clear and concise, and don’t hesitate to express your enthusiasm for the position. Apply through our website to make it official!
How to prepare for a job interview at Connect Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with complaint logging systems like Respond and brush up on your data management skills. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Organisational Skills
During the interview, be prepared to discuss how you manage multiple tasks and stay organised. Share specific examples from your past experiences where you successfully handled several cases at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain how you would request missing information or communicate with team members. This will highlight your verbal skills and your understanding of the importance of clear communication in a legal setting.
✨Attention to Detail is Key
Prepare to discuss how you ensure accuracy in your work. You might want to share techniques you use to double-check your entries or how you maintain high standards in your documentation. This will reassure them that you take the responsibility of logging cases seriously.
