At a Glance
- Tasks: Resolve customer complaints and provide timely, accurate information.
- Company: Join a leading organisation committed to customer satisfaction.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and innovation.
- Why this job: Make a real difference by enhancing customer experiences and brand reputation.
- Qualifications: Experience in complaint resolution and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions.
Through day to day actions ensure compliance of all regulatory requirements and industry standards.
To enhance the brand through continued commitment to the organisation's vision and values.
PRINCIPAL ACCOUNTABILITIES
- Address, investigate and resolve all complaints promptly, meeting regulatory deadlines.
- Own all customer issues through to resolution.
- Liaise professionally with Retailers and Manufacturer teams as appropriate.
- Respond to the Financial Ombudsman Service timely and appropriately.
- Update the Contract Management System and Complaints database accordingly and in a timely manner.
- Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends.
- Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business.
- Adhere to formal regulatory processes and policies.
- Work effectively with colleagues in support functions around the business to gain resolution to complaint.
- Monitor own performance to ensure adherence to targets, deadlines and procedures.
- Responsible for meeting individual performance targets and management of cases.
- Participate in department/business projects to generate innovative ideas that add
- Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers.
- Such other duties as management may from time to time reasonably require.
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS
- Resolving complaints through a final response letter
- (Essential)
- Proven track record of working with and handling complaints
- (Essential)
- Experience of Financial Ombudsman Service complaints
- (Preferred)
- Experience in the automotive or consumer finance industry
- (Preferred)
- Strong telephony expertise within a contact centre or similar environment
- (Preferred)
- Familiarity with relevant regulations and legislation
- (Preferred)
- Minimum of A levels or equivalent
IT SKILLS PROFILE
- Excel and Word to Intermediate level
- Workflow management
- #J-18808-Ljbffr
Customer Care Specialist - Complaints in Slough employer: Connect Recruitment Consultants
As a Customer Care Specialist - Complaints, you will thrive in a dynamic work environment that prioritises employee development and fosters a culture of collaboration and innovation. Our commitment to compliance and customer satisfaction is matched by our dedication to providing comprehensive training and growth opportunities, ensuring you can advance your career while making a meaningful impact in the automotive and consumer finance sectors. Join us in a location that values work-life balance and offers unique benefits, making it an excellent place to build your future.
Contact Details:
Connect Recruitment Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist - Complaints in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connect Recruitment Consultants. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connect Recruitment Consultants before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Specialist - Complaints in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connect Recruitment Consultants:Your cover letter is your chance to shine! Tell us why you want to work at Connect Recruitment Consultants specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connect Recruitment Consultants!
How to prepare for a job interview at Connect Recruitment Consultants
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
