At a Glance
- Tasks: Engage customers to secure contract renewals and enhance their experience.
- Company: Dynamic company focused on customer retention and satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and adaptability.
- Why this job: Join a vibrant team and make a real difference in customer loyalty.
- Qualifications: Experience in customer service or sales; strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
- Position Overview
- As a
Direct Sales and Loyalty Agent , you will serve as the primary point of contact and a vital contributor to our client's customer retention strategy.
Working within an agile delivery team, your key responsibility is to engage with customers approaching their End of Contract (EOC), guiding them confidently through their options to secure contract renewals.
Key Responsibilities
- Proactively engage with customers nearing their contract expiry to discuss renewal options and secure renewals.
- Utilise targeted campaigns via SMS, email, and outbound calls to convert data leads into successful contract renewals.
- Ensure a seamless and positive customer experience, maintaining brand consistency throughout all communications.
- Adhere rigorously to all regulatory requirements and internal compliance standards, including GDPR and Consumer Duty.
- Collaborate effectively within an agile team, adapting promptly to evolving campaign priorities and objectives.
- Key Knowledge, Experience and Qualifications
- Bachelor's degree or equivalent qualification.
- Proven experience in customer-facing roles such as telesales, customer retention, account management, or call centre operations; experience within automotive finance, insurance, or banking is highly desirable.
- Comprehensive understanding of the Consumer Credit Act and Consumer Duty regulations.
- Target-driven with a genuine passion for building rapport, overcoming objections, and converting leads into positive financial outcomes.
- Exceptional verbal and written communication skills, with the ability to provide clear explanations and draught professional, brand-aligned correspondence.
- Proficient in using a variety of CRM systems, telephony platforms, and Google/Microsoft Office applications, demonstrating a strong aptitude for learning new software swiftly.
- Meticulous attention to detail when inputting customer data and managing consent preferences in full compliance with GDPR.
- A resilient team member who thrives in a fast-paced environment, consistently meets deadlines, and adapts readily to changing campaign priorities.
- Competency and Behavioural Profile (Person Specification)
- Diligent and dependable.
- Customer-focused with a strong service ethos.
- Exceptional attention to detail.
- Effective problem-solving skills.
- Analytical mindset.
- Numerate with sound judgement.
- Tenacious and determined.
- Ability to balance empathy with assertiveness.
- #J-18808-Ljbffr
Direct Sales Agent in Slough employer: Connect Recruitment Consultants Ltd.
As a Collections Operations Manager in Windsor, you will join a dynamic team that prioritises employee growth and development within a supportive work culture. Our company offers competitive salaries, comprehensive benefits, and a commitment to continuous improvement, ensuring that you have the resources and opportunities to excel in your role while making a meaningful impact on customer outcomes and operational efficiency.
Contact Details:
Connect Recruitment Consultants Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Direct Sales Agent in Slough
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Direct Sales Agent at Connect Recruitment Consultants Ltd., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Connect Recruitment Consultants Ltd.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Direct Sales Agent. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Direct Sales Agent in Slough
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Connect Recruitment Consultants Ltd.:When writing your cover letter, make sure to tailor your message specifically for Connect Recruitment Consultants Ltd.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Connect Recruitment Consultants Ltd.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Connect Recruitment Consultants Ltd. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Connect Recruitment Consultants Ltd. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Connect Recruitment Consultants Ltd.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
