Job Title: Collections Specialist (Early)
PURPOSE SUMMARY:
To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history.
PRINCIPAL ACCOUNTABILITIES:
- Responsible for volume outbound and inbound calls
- Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
- Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
- Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down
KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:
• Educated to A Level Standard or equivalent
• At least 2 years’ experience within a Collections, customer service role within a call centre environment preferred
• Experience in the automotive or consumer finance industry preferred
• Excel and Word – intermediate level
This is an office based role SL1 with HYBRID after training WFH 2 days a week 37.5 hours a week
Collections agent in Slough employer: Connect Recruitment Consultants Ltd. Careers
As a Collections Agent in Windsor, Berkshire, you will join a supportive workplace that prioritises employee growth and development within the banking and finance sector. Our company offers a competitive bonus scheme and additional benefits, fostering a positive work culture where your contributions are valued. With opportunities to enhance your skills and advance your career, we are committed to providing a meaningful and rewarding employment experience.
Contact Details:
Connect Recruitment Consultants Ltd. Careers Recruitment Team
