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- Tasks: Manage loan cases, build client relationships, and negotiate repayment plans.
- Company: Growing team in Windsor with a fast-paced culture.
- Benefits: Career growth opportunities and a supportive work environment.
- Why this job: Make a real difference in clients' financial journeys while developing your skills.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
- Other info: Office located just a minute from the train station, Monday to Friday hours.
The predicted salary is between 28800 - 43200 £ per year.
Reports to: Credit Control Manager
Responsibilities:
- Take pride in your work and exercise a high level of due diligence when managing your open loan case portfolio.
- Support the Credit Control Manager by collating and providing data from your open loan portfolio when required.
- Build and maintain strong working relationships with clients within your portfolio.
- Manage and respond promptly to communications assigned to you within the credit control email account.
- Develop a strong understanding of the CRM system and proactively suggest system or process improvements to the Credit Control Manager and Head of Operations.
- Manage loan accounts passed to you by the credit control team, particularly customers in arrears who are no longer responsive.
- Conduct in-depth online investigations using tools such as Companies House and social media platforms.
- Carry out personal and asset tracing to gain a full understanding of each customer's circumstances.
- Ensure all chase notes are accurate and up to date so the wider team has full visibility of account activity and management.
- Make regular contact with customers to understand their financial circumstances, negotiate repayment arrangements, and get accounts back on track.
- Collect payments using approved methods, ensuring all payments are accurately logged and reconciled.
- Manage payment reminders and requests for customer bank statements.
- Take ownership of requesting, reviewing, and assessing bank statements, using sound judgement to propose appropriate outcomes such as reduced payment plans.
- Be fully informed on each customer's situation prior to making contact and prepared for challenging conversations with clear objectives.
- Schedule compliance visits to customer business or home addresses when required, ensuring the Collections Pipeline is updated and all visit requirements are completed.
- Regularly monitor Companies House for any changes relating to customers, making this a daily task.
- Demonstrate a strong understanding of liquidations and insolvencies, including how they impact recovery strategy and escalation decisions.
- Work proactively towards achieving weekly performance targets.
- Maintain accurate file management on the server, ensuring documents are consistently named and stored in the correct folders (e.g. Closed, Recoveries, Courtney & Courtney).
- Make informed decisions to escalate cases to legal liaisons once all recovery options have been exhausted.
- Demonstrate a clear understanding of the Security Register before taking enforcement action.
Our client is a small but growing team based in Windsor with a fast-paced workplace culture. There will be plenty of opportunities for you to build your career here as we are in a period of growth and are passionate about investing in our team. Our office is a 1-minute walk from Windsor & Eton Riverside train station. Our office hours are Monday to Friday 08:30am to 5:00pm.
Debt Recovery Advisor in Windsor employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
Contact Detail:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Advisor in Windsor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know your stuff about debt recovery and be ready to discuss how you can contribute to their success.
✨Tip Number 3
Practice your communication skills. As a Debt Recovery Advisor, you'll need to handle tough conversations. Role-play with a friend to get comfortable with negotiation tactics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Debt Recovery Advisor in Windsor
Some tips for your application 🫡
Show Your Attention to Detail: When applying for the Debt Recovery Advisor role, make sure your application is free from typos and errors. We value diligence, so take the time to proofread your CV and cover letter to reflect your commitment to quality.
Tailor Your Application: Don’t just send a generic application! We want to see how your skills and experiences align with the responsibilities listed in the job description. Highlight relevant experiences that demonstrate your ability to manage loan accounts and build client relationships.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible to make your achievements stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at CONNECT RECRUITMENT CONSULTANTS LIMITED
✨Know Your Portfolio
Before the interview, make sure you understand the responsibilities of managing a loan case portfolio. Be ready to discuss how you would take pride in your work and exercise due diligence when handling accounts. This shows that you’re serious about the role and can handle the responsibilities.
✨Build Rapport
Since building strong relationships with clients is key, think of examples from your past experiences where you successfully managed client relationships. Share how you maintained communication and resolved issues, as this will demonstrate your ability to connect with customers effectively.
✨Show Your Research Skills
The job requires conducting online investigations and understanding customer circumstances. Prepare to talk about your experience with tools like Companies House or social media for research. Highlight any specific instances where your investigative skills led to successful outcomes.
✨Be Ready for Challenging Conversations
You’ll need to negotiate repayment arrangements and handle difficult discussions. Think of scenarios where you’ve had to manage tough conversations and how you approached them. Being prepared with clear objectives will show that you can handle the pressure of the role.
