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- Tasks: Lead and develop a team to deliver top-notch customer service and achieve departmental goals.
- Company: Join a dynamic company focused on providing exceptional sales support and credit control services.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a fast-paced team that values empathy and innovation in the financial services sector.
- Qualifications: Must have 12 months of team management experience in a sales-driven environment.
- Other info: Ideal for those passionate about leadership and making a real impact in customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for an experienced Team Leader to manage the Sales Support Specialists. You will be responsible for leading and developing a team of Credit Control and Sales Support Specialists to deliver best in class service and achieve Customer/Retailer satisfaction and departmental objectives.
Responsibilities include:
- Responding to and processing all customer and retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions with particular emphasis on finance activities.
- Ensuring compliance of all regulatory requirements and industry standards through day to day actions.
- Building efficient, scalable processes.
- Supporting training needs and ensuring business transactions are frictionless and have the right pace to aid business growth.
The successful applicant will have:
- Minimum 12 months experience of managing teams of people.
- Experience of Financial Services Contact Centre environments.
- An empathetic and developmental leadership style.
- Experience in a fast moving, progressive, sales driven environment.
Team Leader in Slough, Berkshire employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
Contact Detail:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Slough, Berkshire
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in contact centre environments. Understanding the specific challenges and regulations will help you demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've developed team members in the past. Be ready to discuss specific instances where your empathetic approach led to improved team performance or customer satisfaction.
✨Tip Number 3
Research best practices in sales support and credit control processes. Being able to discuss innovative ideas for building efficient and scalable processes will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the financial services sector, particularly those who have experience in sales-driven environments. This can provide valuable insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Team Leader in Slough, Berkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams, particularly in financial services and sales environments. Use specific examples that demonstrate your leadership style and ability to develop team members.
Craft a Compelling Cover Letter: In your cover letter, emphasise your empathetic leadership style and how it has positively impacted your previous teams. Mention your experience with customer service and compliance, as these are key aspects of the role.
Showcase Relevant Experience: When detailing your work history, focus on achievements that relate to the job description. Highlight any processes you’ve built or improved that led to better customer satisfaction or operational efficiency.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a leadership role.
How to prepare for a job interview at CONNECT RECRUITMENT CONSULTANTS LIMITED
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach, especially your empathetic and developmental style. Share specific examples of how you've successfully led teams in the past, focusing on how you supported their growth and development.
✨Demonstrate Industry Knowledge
Familiarise yourself with the financial services sector and contact centre environments. Be ready to discuss industry standards and regulatory requirements, as well as how you ensure compliance in your previous roles.
✨Highlight Process Improvement Experience
Think about instances where you've built or improved processes in a fast-paced environment. Be ready to explain how these changes positively impacted team efficiency and customer satisfaction.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as managing customer enquiries or resolving team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
