At a Glance
- Tasks: Join our Service Desk Team to provide top-notch IT support and assist with exciting projects.
- Company: Dynamic IT company focused on customer satisfaction and innovation.
- Benefits: Gain valuable experience, develop IT skills, and enjoy a supportive work environment.
- Other info: Flexible role with opportunities for growth and learning in IT operations.
- Why this job: Kickstart your IT career while making a real difference in a busy department.
- Qualifications: Recent graduate with a year of service desk experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
Must be a recent Graduate within the last two years. The IT Operations Team Graduate is a member of the highly motivated, customer-focussed Service Desk Team, responsible for the provision of IT service desk and associated capabilities across the business units. The role holder is the first point of contact for all staff with an IT question or problem, and works closely with all staff, the in-house IT team, and 3rd party suppliers for day-to-day provision of IT end-user support.
The IT Operations Team Graduate also works with the IT Infrastructure and Change teams to assist in projects and portfolios of change, providing insight into business requirements and use of applications/services, and testing. Opportunities will also be provided to work as a member of the IT Infrastructure team on projects and ongoing activities during the placement.
Key measures for the role include high customer satisfaction, achievement of service levels, and smooth introduction of any systems/applications changes. This role represents an excellent opportunity to gain a wide cross-section of IT skills and experience at the front line of a busy IT department.
- 1 year contract to hopefully extend to two years
- Ideal candidate should have 1 year placement in service desk role
- This role will be split over service desk team and Infrastructure team
- This is an Office based role.
- Due to the nature of the role, there is a need for flexibility and the ability to adapt quickly to changes. This could include call-out and out of hours working.
IT Operations Graduate in Slough employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
As an IT Operations Graduate, you will join a dynamic and customer-focused Service Desk Team, where collaboration and innovation are at the heart of our work culture. We offer a supportive environment that prioritises employee growth through hands-on experience and opportunities to engage with various IT projects, ensuring you develop a robust skill set. Located in a vibrant office setting, we provide a unique chance to make a meaningful impact while enjoying a flexible work-life balance.
Contact Details:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Graduate in Slough
✨Tip Number 1
Network like a pro! Reach out to your university alumni or join relevant LinkedIn groups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Operations Graduate role.
✨Tip Number 2
Prepare for those interviews! Research common IT service desk scenarios and practice your responses. We want you to shine when they ask how you'd handle a tricky customer issue or a tech problem.
✨Tip Number 3
Show off your skills! If you’ve done any projects or have experience with IT support, make sure to highlight that in conversations. We love seeing candidates who can demonstrate their hands-on experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see your enthusiasm for joining our IT Operations Team!
We think you need these skills to ace IT Operations Graduate in Slough
Some tips for your application 🫡
Show Off Your Recent Grad Status:Make sure to highlight that you’re a recent graduate within the last two years. We love fresh perspectives, so let us know how your studies have prepared you for this role!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the IT Operations Graduate role. Mention specific skills or experiences that relate to customer service and IT support.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at CONNECT RECRUITMENT CONSULTANTS LIMITED
✨Know Your IT Basics
Brush up on your IT fundamentals, especially around service desk operations and common troubleshooting techniques. Being able to discuss basic concepts confidently will show that you're ready to jump into the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing support, be prepared to share examples of how you've handled customer queries or issues in the past. Highlighting your ability to communicate effectively and resolve problems will set you apart.
✨Demonstrate Flexibility and Adaptability
The job requires a quick adaptation to changes, so think of instances where you've successfully navigated unexpected challenges. Sharing these experiences will illustrate your readiness for the dynamic nature of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the tools they use. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
