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- Tasks: Assist in collecting overdue accounts through engaging customer communication.
- Company: Join a dynamic team focused on customer service and financial solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Make a difference by helping customers manage their payments and credit history.
- Qualifications: A Level education and experience in collections or customer service preferred.
- Other info: Office-based role with flexible work-from-home options after training.
The predicted salary is between 25000 - 30000 £ per year.
PURPOSE SUMMARY: To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history.
PRINCIPAL ACCOUNTABILITIES:
- Responsible for volume outbound and inbound calls
- Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
- Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
- Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down
KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:
- Educated to A Level Standard or equivalent
- At least 2 years' experience within a Collections, customer service role within a call centre environment preferred
- Experience in the automotive or consumer finance industry preferred
- Excel and Word – intermediate level
This is an office based role SL1 with HYBRID after training WFH 2 days a week 37.5 hours a week
Collections agent in Slough employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
Contact Detail:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections agent in Slough
✨Tip Number 1
Get your phone skills polished! As a Collections Specialist, you'll be making loads of calls, so practice your communication and negotiation techniques. Role-play with a friend or family member to build confidence before you hit the phones.
✨Tip Number 2
Research the company and its values. Knowing what they stand for will help you tailor your conversations and show that you're genuinely interested in helping their customers. Plus, it’ll give you an edge when discussing how you can contribute to their goals.
✨Tip Number 3
Prepare for common scenarios you might face during calls. Think about how you'd handle different customer situations, especially those involving payment negotiations. This will help you stay calm and collected when the real calls come in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Collections agent in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Specialist role. Share specific examples of how you've successfully managed collections or provided excellent customer service.
Showcase Relevant Skills: Mention your negotiation skills and any experience with collections systems. We love candidates who can demonstrate their ability to handle customer queries effectively while achieving monetary goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CONNECT RECRUITMENT CONSULTANTS LIMITED
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Specialist inside out. Familiarise yourself with common collection practices, customer service techniques, and the specific regulations that apply to collections. This will help you answer questions confidently and show that you're serious about the position.
✨Practice Your Communication Skills
Since this role involves a lot of phone contact, practice your communication skills beforehand. Role-play with a friend or family member, focusing on how to negotiate payment arrangements and handle difficult conversations. This will help you feel more at ease during the actual interview.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you provided excellent customer service or successfully managed collections. Highlight any achievements, like improving collection rates or resolving customer disputes, to demonstrate your capability in this area.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.