At a Glance
- Tasks: Engage with customers to manage and recover outstanding debts in a professional manner.
- Company: Join a leading banking and finance company with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus scheme, and additional perks.
- Other info: Dynamic office environment with opportunities for training and career growth.
- Why this job: Make a difference by helping customers navigate their financial challenges.
- Qualifications: Experience in debt collection or customer service is essential.
The predicted salary is between 30000 - 35000 £ per year.
Collections Agent Location South East England, Berkshire, Windsor Job Type Permanent, Full-Time
- Industry
- Primary: Banking and Finance
Secondary: Customer Service and Call Centres Salary £30,000 - £35,000 per annum plus Bonuses Benefits Bonus scheme Additional benefits package Job Description The Collections Agent is responsible for managing and recovering outstanding debts within the banking and finance sector.
The role requires proactive communication with customers to negotiate repayment plans and resolve overdue accounts in a professional and courteous manner.
The Collections Agent works to maintain compliance with relevant regulations and internal policies while ensuring a positive customer experience.
Job Duties Contact customers via telephone, email, or written correspondence to discuss overdue payments and arrange repayment plans.
Assess customers' financial circumstances to offer suitable repayment options.
Maintain accurate and up-to-date records of all customer interactions and payment arrangements.
Monitor accounts and follow up on missed payments promptly to reduce risk of default.
Collaborate with internal teams to resolve disputes or discrepancies on accounts.
Ensure compliance with all relevant legislation, regulatory requirements, and company policies related to debt collection.
Provide clear and concise reports on collection activities and performance metrics.
Demonstrate empathy and professionalism when dealing with customers experiencing financial difficulties.
Identify opportunities to improve collection processes and customer engagement methods.
Required Qualifications Proven experience in debt collection, financial services, or a related customer service environment.
Strong communication and negotiation skills.
Ability to handle challenging conversations with tact and professionalism.
Sound knowledge of relevant legislation and compliance standards within the banking and finance sector.
Competent IT skills, including experience with customer relationship management systems and Microsoft Office applications.
Organised with the ability to manage multiple accounts and deadlines effectively.
Attention to detail and accuracy in record keeping.
Education Minimum of GCSEs or equivalent qualifications, including English and Mathematics.
Further education or training in finance, business administration, or a related field is advantageous.
Experience At least five years of experience in collections or debt recovery within the banking, finance, or customer service sectors.
Experience working with vulnerable customers or those in financial distress is beneficial.
Knowledge and Skills Familiarity with debt collection practises and regulatory frameworks such as the Financial Conduct Authority guidelines.
Excellent interpersonal and listening skills to build rapport and trust with customers.
Strong problem-solving ability and resilience in a target-driven environment.
Time management skills to prioritise workload efficiently.
Capability to work independently and as part of a team.
Preferred Qualifications Certification in debt collection or credit management.
Previous experience using automated dialling systems and customer account management software.
Knowledge of financial products and services offered by banks and lenders.
Working Conditions Office-based role located in Windsor, Berkshire, with standard working hours Monday to Friday 8.30 to 5pm.
Occasional requirement to work additional hours to meet deadlines or targets.
Work involves frequent telephone communication and computer use.
Supportive workplace environment with access to training and development opportunities.
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Collections agent in Langley employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
CONNECT RECRUITMENT CONSULTANTS LIMITED is an excellent employer for recent graduates seeking to kickstart their careers in IT. With a competitive salary of £26,000 and a supportive, customer-focused team environment in Slough, employees benefit from hands-on experience and opportunities for professional growth. The company fosters a culture of collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the IT sector.
Contact Details:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruitment Team
