At a Glance
- Tasks: Join the Service Desk Team to provide top-notch IT support and assist with exciting projects.
- Company: Dynamic company focused on customer satisfaction and innovative IT solutions.
- Benefits: Gain valuable IT experience, with potential for contract extension and career growth.
- Other info: Office-based role requiring flexibility and adaptability to change.
- Why this job: Kickstart your IT career while making a real difference in a busy environment.
- Qualifications: Recent graduate with a year of service desk experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
Must be a recent Graduate within the last two years. The IT Operations Team Graduate is a member of the highly motivated, customer-focussed Service Desk Team, responsible for the provision of IT service desk and associated capabilities across the business units. The role holder is the first point of contact for all staff with an IT question or problem, and works closely with all staff, the in-house IT team, and 3rd party suppliers for day-to-day provision of IT end-user support.
The IT Operations Team Graduate also works with the IT Infrastructure and Change teams to assist in projects and portfolios of change, providing insight into business requirements and use of applications/services, and testing. Opportunities will also be provided to work as a member of the IT Infrastructure team on projects and ongoing activities during the placement.
Key measures for the role include high customer satisfaction, achievement of service levels, and smooth introduction of any systems/applications changes. This role represents an excellent opportunity to gain a wide cross-section of IT skills and experience at the front line of a busy IT department.
- 1 year contract to hopefully extend to two years
- Ideal candidate should have 1 year placement in service desk role
- This role will be split over service desk team and Infrastructure team
- This is an Office based role
- Due to the nature of the role, there is a need for flexibility and the ability to adapt quickly to changes. This could include call-out and out of hours working.
IT Operations Graduate employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
As an IT Operations Graduate, you will join a dynamic and customer-focused Service Desk Team, where collaboration and innovation are at the heart of our work culture. We offer a supportive environment that prioritises employee growth through hands-on experience and opportunities to engage with various IT projects, ensuring you develop a robust skill set in a thriving office-based setting. With a commitment to high customer satisfaction and a focus on professional development, this role is perfect for recent graduates eager to make a meaningful impact in the IT sector.
Contact Details:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Graduate
✨Tip Number 1
Network like a pro! Reach out to your university alumni or local IT meetups. You never know who might have a lead on an opportunity or can give you insider info about the company.
✨Tip Number 2
Prepare for those interviews! Research common IT service desk scenarios and practice your responses. We want you to shine when they ask how you'd handle a tricky tech issue.
✨Tip Number 3
Show off your passion for IT! Whether it's through personal projects, volunteering, or relevant coursework, make sure to highlight your hands-on experience in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Operations Graduate
Some tips for your application 🫡
Show Your Passion for IT:Let us know why you're excited about the IT Operations role! Share your enthusiasm for technology and how it drives you to help others. A genuine interest in IT can really make your application stand out.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight any relevant experience, especially if you've worked in a service desk or IT support role before. We want to see how your skills match what we're looking for!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CONNECT RECRUITMENT CONSULTANTS LIMITED
✨Know Your IT Basics
Brush up on your IT fundamentals before the interview. Since you'll be the first point of contact for IT issues, understanding common problems and solutions will show that you're ready to jump in and help right away.
✨Showcase Your Customer Service Skills
This role is all about customer satisfaction, so be prepared to discuss any previous experience you have in service roles. Think of specific examples where you resolved issues or helped someone out, as this will demonstrate your ability to handle queries effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support. Practice how you would respond to a frustrated user or a technical problem. This will help you think on your feet and show your problem-solving skills.
✨Demonstrate Flexibility and Adaptability
Since the role requires flexibility and quick adaptation to changes, share experiences where you've successfully navigated unexpected challenges. This will highlight your readiness for the dynamic nature of the job.
