At a Glance
- Tasks: Engage customers to secure contract renewals and ensure a positive experience.
- Company: Join a dynamic team focused on customer retention and satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and adaptability.
- Why this job: Make a real difference in customer relationships while developing your sales skills.
- Qualifications: Experience in customer service or sales; strong communication skills required.
The predicted salary is between 37125 - 45375 £ per year.
Position Overview As a
Direct Sales and Loyalty Agent , you will serve as the primary point of contact and a vital contributor to our client's customer retention strategy.
Working within an agile delivery team, your key responsibility is to engage with customers approaching their End of Contract (EOC), guiding them confidently through their options to secure contract renewals.
Key Responsibilities Proactively engage with customers nearing their contract expiry to discuss renewal options and secure renewals.
Utilise targeted campaigns via SMS, email, and outbound calls to convert data leads into successful contract renewals.
Ensure a seamless and positive customer experience, maintaining brand consistency throughout all communications.
Adhere rigorously to all regulatory requirements and internal compliance standards, including GDPR and Consumer Duty.
Collaborate effectively within an agile team, adapting promptly to evolving campaign priorities and objectives.
Key Knowledge, Experience and Qualifications Bachelor's degree or equivalent qualification.
Proven experience in customer-facing roles such as telesales, customer retention, account management, or call centre operations; experience within automotive finance, insurance, or banking is highly desirable.
Comprehensive understanding of the Consumer Credit Act and Consumer Duty regulations.
Target-driven with a genuine passion for building rapport, overcoming objections, and converting leads into positive financial outcomes.
Exceptional verbal and written communication skills, with the ability to provide clear explanations and draught professional, brand-aligned correspondence.
Proficient in using a variety of CRM systems, telephony platforms, and Google/Microsoft Office applications, demonstrating a strong aptitude for learning new software swiftly.
Meticulous attention to detail when inputting customer data and managing consent preferences in full compliance with GDPR.
A resilient team member who thrives in a fast-paced environment, consistently meets deadlines, and adapts readily to changing campaign priorities.
Competency and Behavioural Profile (Person Specification) Diligent and dependable.
Customer-focused with a strong service ethos.
Exceptional attention to detail.
Effective problem-solving skills.
Analytical mindset.
Numerate with sound judgement.
Tenacious and determined.
Ability to balance empathy with assertiveness.
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Direct Sales Agent employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
CONNECT RECRUITMENT CONSULTANTS LIMITED is an excellent employer for recent graduates seeking to kickstart their careers in IT. With a competitive salary of £26,000 and a supportive, customer-focused team environment in Slough, employees benefit from hands-on experience and opportunities for professional growth. The company fosters a culture of collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the IT sector.
Contact Details:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruitment Team
