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- Tasks: Handle customer and dealer enquiries with timely and accurate information.
- Company: Join a brand committed to excellence and customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Be part of a team that values compliance and enhances brand reputation.
- Qualifications: Looking for candidates with strong communication skills and attention to detail.
- Other info: Ideal for those passionate about customer service and making a difference.
The predicted salary is between 28800 - 42000 £ per year.
You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation\’s vision and values.
PRINCIPAL ACCOUNTABILITIES:
• Address, investigate and resolve all complaints promptly, meeting regulatory deadlines.
• Own all customer issues through to resolution.
• Liaise professionally with Retailers and Manufacturer teams as appropriate.
• Respond to the Financial Ombudsman Service timely and appropriately.
• Update the Contract Management System and Complaints database accordingly and in a timely manner.
• Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends.
• Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business.
• Adhere to formal regulatory processes and policies.
• Work effectively with colleagues in support functions around the business to gain resolution to complaint.
• Monitor own performance to ensure adherence to targets, deadlines and procedures.
• Responsible for meeting individual performance targets and management of cases.
• Participate in department/business projects to generate innovative ideas that add
• Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers.
• Such other duties as management may from time to time reasonably require.
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:
• Resolving complaints through a final response letter (Essential)
• Proven track record of working with and handling complaints (Essential)
• Experience of Financial Ombudsman Service complaints (Preferred)
• Experience in the automotive or consumer finance industry (Preferred)
• Strong telephony expertise within a contact centre or similar environment (Preferred)
• Familiarity with relevant regulations and legislation (Preferred)
• Minimum of A levels or equivalent
IT SKILLS PROFILE:
- · Excel and Word to Intermediate level
- · Workflow management
- · Workflow management
Customer Care Specialist - Complaints employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
Contact Detail:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - Complaints
✨Tip Number 1
Familiarise yourself with our brand values and vision. Understanding what we stand for will help you align your responses during the interview, showcasing your commitment to enhancing our brand.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints. Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Research common regulatory requirements and industry standards relevant to customer care. This knowledge will demonstrate your proactive approach and understanding of the role's responsibilities.
✨Tip Number 4
Practice your communication skills, both verbal and written. As a Customer Care Specialist, clear and effective communication is key, so consider role-playing scenarios to build your confidence.
We think you need these skills to ace Customer Care Specialist - Complaints
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Specialist - Complaints position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints effectively. Use specific examples from your past experiences to demonstrate your problem-solving skills and commitment to compliance with regulatory requirements.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or complaint handling. Include metrics or achievements that illustrate your success in these areas, such as customer satisfaction scores or resolution times.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves processing enquiries and transactions accurately.
How to prepare for a job interview at CONNECT RECRUITMENT CONSULTANTS LIMITED
✨Know the Company Values
Before your interview, take some time to research the company's vision and values. Understanding these will help you align your answers with what they stand for, showing that you're a good fit for their culture.
✨Prepare for Common Customer Scenarios
As a Customer Care Specialist, you'll likely face various customer complaints. Prepare by thinking of examples from your past experiences where you successfully resolved issues, demonstrating your problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. You might even want to ask clarifying questions to show your engagement and understanding of the conversation.
✨Familiarise Yourself with Regulatory Requirements
Since compliance is crucial in this position, brush up on relevant regulatory requirements and industry standards. Being able to discuss these confidently will demonstrate your preparedness and commitment to maintaining high standards.
