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For Companies At a Glance
- Tasks: Join our team as a Customer Care Specialist, processing payouts and activating agreements.
- Company: Be part of an international financial services business with a strong reputation.
- Benefits: Enjoy a competitive salary of £26,500 pro rata and potential for growth.
- Why this job: Make a real impact by ensuring accurate payouts and enhancing customer satisfaction.
- Qualifications: A levels or equivalent required; experience in automotive or consumer finance preferred.
- Other info: Immediate start available for the right candidate.
The predicted salary is between 21000 - 37000 £ per year.
We have an urgent requirement for an experienced Customer Service professional. Are you currently available or within the next month or sooner? Do you have extensive experience in customer service with a high level of attention to detail?
Role Overview
As a customer care specialist for this international financial services business, you’ll immediately become a key part of the team. Your responsibilities include processing payouts and activating agreements in accordance with company policies and service level targets. You will ensure that the documentation accompanying the supplier invoice is sufficient to enable payout and activation of the agreement. The key to this role is to ensure agreements are paid out correctly the first time, with diligence in reviewing supporting documentation prior to payout and activation.
Knowledge, Experience, and Qualifications
- Minimum of A levels or equivalent
- Experience in the automotive or consumer finance industry is essential
- 3 years’ experience in a Customer or Dealer Service position preferred
- Intermediate proficiency in Excel and Word
- Workflow management skills
Offered is a starting salary of £26,500 pro rata per annum. If you meet the above criteria, we would love to hear from you now to discuss the role in full.
Customer Care Specialist employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
Contact Detail:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Familiarise yourself with the automotive and consumer finance industries. Understanding the specific challenges and customer expectations in these sectors will help you stand out during interviews.
✨Tip Number 2
Brush up on your Excel and Word skills. Since intermediate proficiency is required, consider taking a quick online course or tutorial to ensure you're comfortable with the necessary tools.
✨Tip Number 3
Prepare examples of how you've successfully managed customer service situations in the past. Highlight your attention to detail and how it has positively impacted your previous roles.
✨Tip Number 4
Research the company’s policies and service level targets. Being knowledgeable about their operations will demonstrate your genuine interest in the role and help you answer questions more effectively.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the automotive or consumer finance industry. Use specific examples that demonstrate your attention to detail and workflow management skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities of processing payouts and activating agreements.
Highlight Relevant Skills: Clearly outline your IT skills, particularly your proficiency in Excel and Word. Provide examples of how you've used these tools in previous roles to manage workflows or improve customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at CONNECT RECRUITMENT CONSULTANTS LIMITED
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service, especially any experience in the automotive or consumer finance industry. Be prepared to discuss specific examples where you successfully resolved customer issues or improved service processes.
✨Demonstrate Attention to Detail
Since this role requires a high level of attention to detail, be ready to provide examples of how you've ensured accuracy in your work. Discuss any methods you use to double-check documentation or processes to avoid errors.
✨Familiarise Yourself with Company Policies
Research the company’s policies and procedures related to payouts and agreements. Understanding their workflow will not only impress your interviewers but also show that you are proactive and genuinely interested in the role.
✨Prepare for IT Skills Assessment
Given the requirement for intermediate proficiency in Excel and Word, brush up on these skills before the interview. Be ready to discuss how you've used these tools in past roles, particularly in managing workflows or processing data.
