At a Glance
- Tasks: Lead collections operations, enhance customer service, and drive process improvements.
- Company: Dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a vibrant team dedicated to continuous improvement and success.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in collections management and strong leadership abilities.
The predicted salary is between 60000 - 60000 £ per year.
The Collections Operations Manager will be responsible for overseeing all customer operations after funding, with a focus on collections performance, arrears management, customer servicing, process efficiency, compliance, and operational controls. The role will manage the day-to-day running of post-funding operations, ensuring customers receive appropriate support while improving collections outcomes, reducing potential bad debt, and maintaining compliance with FCA requirements and company policies.
Key responsibilities include:
- Overseeing collections and arrears processes
- Improving recovery performance
- Monitoring portfolio risk
- Implementing operational controls
- Driving continuous process improvements
- Developing a positive team culture
- Supporting staff performance and development
- Ensuring a high level of customer service
Working closely with internal stakeholders, the Collections Operations Manager will help improve operational efficiency, customer outcomes, and overall portfolio performance.
Collections Operations Manager employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
As a Collections Operations Manager in Windsor, you will join a dynamic team that prioritises employee growth and development within a supportive work culture. Our company offers competitive salaries, comprehensive benefits, and a commitment to continuous improvement, ensuring that you have the resources and opportunities to excel in your role while making a meaningful impact on customer outcomes and operational efficiency.
Contact Details:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruitment Team
