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- Tasks: Assist in collecting overdue accounts through engaging customer communication.
- Company: Join a dynamic team focused on customer service and financial solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Make a difference by helping customers manage their finances effectively.
- Qualifications: A Levels or equivalent; experience in collections or customer service preferred.
The predicted salary is between 25000 - 32000 £ per year.
To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history.
PRINCIPAL ACCOUNTABILITIES:
- Responsible for volume outbound and inbound calls
- Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
- Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
- Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down
KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:
- Educated to A Level Standard or equivalent
- At least 2 years' experience within a Collections, customer service role within a call centre environment preferred
Collections agent employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
Contact Detail:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections agent
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Collections Specialist, you'll need to negotiate and provide excellent customer service. Role-play with a friend or use our resources to sharpen those skills before the big day.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about their collections process or team culture.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Collections agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Specialist role. Highlight any relevant experience in collections or customer service, and don’t forget to mention your communication and negotiation skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've successfully managed collections or provided excellent customer service in the past.
Showcase Your Skills: In your application, be sure to showcase your skills that align with the job description. Talk about your ability to handle inbound and outbound calls, negotiate payment arrangements, and provide top-notch customer service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at CONNECT RECRUITMENT CONSULTANTS LIMITED
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Specialist. Familiarise yourself with common collection practices, customer service techniques, and the importance of maintaining a solid credit history for customers.
✨Practice Your Communication Skills
Since this role involves a lot of phone contact, practice your communication skills. Role-play with a friend or family member to get comfortable negotiating payment arrangements and providing clear information to customers.
✨Showcase Your Experience
Be ready to discuss your previous experience in collections or customer service. Prepare specific examples of how you've successfully managed difficult conversations or resolved customer issues in the past.
✨Understand the Regulations
Brush up on the regulations surrounding collections. Knowing how to treat customers fairly and understanding the guidelines will show that you're serious about compliance and ethical practices in collections.